Business Operations Manager
About The Position
When you work at the New York Fed, you have the opportunity to make an impact in our communities and across the nation. Our mission-driven, curious, and dedicated colleagues apply their diverse perspectives and unique talents to support the strength of the U.S. economy and stability of the global financial system. At the Bank, we work full-time onsite with our teams. We believe being physically together allows us to draw on our collective strengths, while recognizing that the ability to work flexibly from time to time remains important to achieving our mission. Our Unique Work: The Group Shared Services Function, Business Operations Support Department comprises a dedicated team of professionals committed to delivering essential resources, managing processes, and optimizing the use of technology and business tool to advance the Research and Statistics Group’s (“Group”) objectives and activities. The Department works to improve operational efficiency, embraces, fosters, and supports simplification initiatives and innovation, and promotes continuous skill development to meet the evolving needs of the Group. We are looking for a Business Operations Support Manager to direct the execution of work, modeling best practices, and driving day-to-day delivery. This individual will be responsible for driving operational effectiveness through a combination of team oversight, workflow management, and hands-on execution. This role serves as a critical link between strategic priorities and day-to-day delivery and bridges leadership and hands-on support, ensuring operational efficiency, high-quality outputs, and strong cross-functional collaboration.
Requirements
- Experience within Business Operations, Administrative Operations, or similar functional areas.
- Demonstrated ability to manage workflows, priorities, and cross-functional coordination.
- Strong organizational, problem-solving, and communication skills.
- Ability to balance strategic oversight with hands-on execution.
- Demonstrated experience in leadership roles.
- Proven ability of coaching, development, and mentoring experience.
- Demonstrated experience implementing systems and practices.
- Proven ability of analytics or business operations experience.
Nice To Haves
- Demonstrated process design experience a plus.
Responsibilities
- Operational Excellence & Execution – Drive accurate, timely delivery of business operations activities; manage workflows and resource allocation; identify gaps and implement process improvements; own high-visibility deliverables and ensure accountability for outcomes.
- Team Leadership & Workflow Management – Provide direction and oversight to business support staff; clarify roles and responsibilities; balance workloads; enforce processes and service standards; foster collaborative team environment.
- Stakeholder Partnership & Communication – Act as primary liaison for business leaders on operational needs; translate requirements into actionable plans; proactively communicate on priorities and timelines; manage escalations with sound judgment.
- Performance Management & Development – Monitor quality and effectiveness of team outputs; provide ongoing feedback and coaching; support performance management activities; drive culture of ownership and accountability.
- Strategic Planning & Coordination – Lead coordination of business activities, initiatives, and leadership requests; ensure work continuity through delegation and planning; anticipate business needs and align resources; support leadership meeting readiness and deliverables.
Benefits
- Educational assistance, career development tools, and stretch opportunities
- Parental leave, adoption assistance, back-up dependent and elder care, college planning resources, and more
- Comprehensive insurance plans, leave policies, onsite Health & Wellness Center, and onsite Fitness Center
- Pension plan, 401(k) with generous match, financial planning resources, and subsidized public transportation program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
