Business Operations Manager – IHT Strategy & Enablement

St. Luke's Health System•Boise, ID

16h

About The Position

About the IHT Strategy & Enablement Team St. Luke’s Information Health Technology (IHT) Strategy & Enablement team brings together core operational functions, project and portfolio leadership, and emerging technology strategy to help IHT deliver measurable, enterprise-wide impact . We focus on alignment, operational excellence, and disciplined innovation so technology investments translate into what matters most: better experiences and safer, more reliable care for patients. About this Role We’re looking for a Ma nager, Bus iness Operations to lead the operational engine o f the department. In this role, y ou’ll manage a small , high-performing team and oversee the systems and processes that keep our work running smoothly – from workforce and administrative operations to financial visibility, contracting, strategic planning, and performance re portin g. Y ou’ll work closely with IHT leaders and teams to build clarity, consistency, and momentum to work that enables clinicians and supports exceptional patient care.

Requirements

Bachelor’s + 4 years (or equivalent experience)

Nice To Haves

Experience in IT/healthcare operations, PMO, strateg y, or business management
Budget, workforce planning, and vendor/contract coordination experience
Strong Excel and Power BI ( dashboard/reporting ) experience
Continuous improvement mindset and familiarity with performance improvement and/or innovation frameworks

Responsibilities

Lead day-to-day business operations , including coordination, documentation, facilities/space needs
Manage onboarding and staff transitions to ensure seamless moves, transfers, and role changes
Maintain visibility in to contracts, renewals, vendor ownership, and sourcing timelines; partner with internal owners to support planning and reduce surprises
Oversee internal and external communications, including department updates, change communications , and stakeholder announcements
Own staffing workflows (FTE requests, backfills, role changes) and maintain capacity vi sibility to support prioritization and planning
Provide financial support, including budget/forecast inputs, variance visibility, and leadership-ready summaries
Maintain and integrate IHT strategic roadmaps , ensuring updates, sequencing, and dependencies are clear and actionable
Own department performance metrics , operational KPIs , and recurring reporting packages
Lead improvements to tools, templates, and workflows; track outcomes and standardize what works
Hire, coach, and develop direct reports; set priorities, manage workload, and ensure high-quality outputs