Business Operations Manager

Authority Brands•Atlanta, GA

20d

About The Position

The Business Operations Manager is responsible for providing assertive, franchisee-centered guidance that prepares and supports an increasingly diverse community of franchisees to grow expeditiously, exponentially, and responsibly. The focus of this position is to engage franchise owners to build a solid foundation in the core areas of the business model to include but not limited to operations, staffing, sales and marketing, customer service, practice management software, etc. Promote a compliance culture by raising awareness of the importance of compliance. Support compliance projects both within the team and providing compliance SME input into business projects.

Requirements

Undergraduate degree in Business Management or related field or equivalent experience
3 - 5 years’ experience with coaching individuals to improvement in a one-on-one basis and/or in a group setting
Experience within franchising or health care industries required
Experience developing training material
Proficient in Microsoft Office 365 tools and SharePoint

Responsibilities

On a proactive and consistent basis, work hand-in-hand with Franchise Owners on operational execution to achieve revenue & profitability targets
Collaborate with the development, adherence, and execution of Franchise Owner operating plans
Utilize business intelligence tools into support of Franchise Owners so they understand how to successfully manage their businesses through metrics
Utilizes office P&L and KPI data to analyze & respond to business trends and opportunities
Provide coaching, support and resources to Franchise Owners including standardized business processes and best practices for office staff, clients, and caregivers
Consult with and provide support to franchisees regarding daily business issuesEngage in immediate problem resolution and/or help franchise owners develop short-term action plans consistent with the franchise model to build a solid foundation
Conduct monthly calls with franchise owners to review progress as projected. Confirm understanding of key KPIs.
Review and provide feedback as requested on franchise owners home care license applications.
Ensure maintenance of brand standards of the franchise systemProven ability and experience to consult with and influence experienced business owners and leaders.
Proven experience driving measurable performance results
Strong business acumen and ability to read and interpret financial statements and reporting tools.
Analyzes and interprets data, identifies areas of concern, and recognizes when there is a problem.
Determines compliance within regulations, policies, and procedures.
Identifies methods of resolution and options for corrective action.
Address compliance & performance issues as directed
Other duties as assigned