Business Operations Manager

Marco Technologies•Minnetonka, MN

About The Position

The Business Operations Manager functions as a liaison between stakeholders and finance teams to understand the structure, processes and operations of the applicable department or Business Unit. This role evaluates business processes, identifying areas for improvement, developing & implementing solutions. This role will lead to the execution of projects, track progress, and ensure the alignment of initiatives across cross-functional teams. This role requires an understanding of Marco services and the ability to influence continuous improvement.

Requirements

Bachelor’s degree and six years of relevant experience; or equivalent combination of education and experience.
Demonstrated expertise with business collaboration tools, including MS Office applications, project management platforms, CRM systems, service management solutions, and performance metrics.
Proven leadership abilities such as effective decision-making, mentoring, delivering constructive feedback, and implementing strategies for inclusion.
Comprehensive understanding of process flow.
Excellent verbal and written communication skills, with proven experience engaging both technical and non-technical stakeholders and building collaborative relationships across all organizational levels.
Strong organizational skills and proficiency in time and task management; project management experience is highly desirable.
Capacity to adapt to frequent changes, delays, or unforeseen circumstances.
Possesses natural curiosity, actively seeks to deepen knowledge, asks insightful questions, and documents detailed information.
Proactive problem-solver who removes obstacles efficiently and leverages available resources when necessary.

Responsibilities

Provide daily supervision for the Finance team members to include: o Serve as a mentor and coach by reviewing team member contributions and make recommendations as needed.
Be the first escalation point of contact to handle issues and involve manager as needed.
Monitor team coverage, oversee personal time off approval, make sure back-ups are in place, and redistribute work to cover when others are out.
Conduct performance reviews and make compensation recommendations.
Hold regular 1:1 session with each team member to provide support and remove obstacles.
Collaborate with leadership to define project goals, deliverables, and timelines.
Act as a liaison between departments or Business Unit, ensuring alignment in strategies and execution of initiatives.
Document current state, through observation and interviews with key stakeholders and primary end-users.
Identify gaps between current and future state.
Create business requirements, ensuring project scope is communicated and accepted.
Coordinate project execution, completion, documentation, and communication with applicable Marco teams.
Coordinate with external stakeholders on programs or initiatives.
Assist in the definition of standard work.
Support change management.
Assist in the evaluation, implementation, and administration.
Attend required company and departmental meetings.
Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
Perform other related duties as assigned.