Business Operations Manager

Bask & Lather • Yonkers, NY

6d

About The Position

The Business Operations Manager will serve as the right hand to the Director of Operations—taking ownership of day-to-day execution across our supply chain, fulfillment, events, and internal workflows. This role requires a proactive, detail-oriented operator who can anticipate challenges, manage cross-functional coordination, and ensure we’re operating at peak performance.

Requirements

• 5+ years in operations, supply chain, or logistics management (experience in beauty, CPG, or e-commerce preferred)
• Experience working with multiple fulfillment channels (3PLs, FBA, TikTok Shop, etc.)
• Strong understanding of inventory management, production planning, and vendor relations
• Excellent project management, problem-solving, and communication skills
• Hands-on experience with Shopify, inventory/ERP systems, and order tracking tools
• Highly organized, solutions-oriented, and able to thrive in a fast-paced environment
• Willingness to work some evenings/weekends for activations and key business needs

Responsibilities

• Oversee inbound and outbound logistics across internal warehouses and 3PL partners
• Ensure accurate inventory receiving, storage, and timely shipping of orders across all platforms (Shopify, Amazon, TikTok Shop, Walmart, etc.)
• Partner with Director of Ops to resolve fulfillment delays, out-of-stock risks, and customer-impacting issues
• Manage vendor relationships with co-packers, printers, raw material suppliers, and freight partners
• Track POs, lead times, and production schedules to ensure timely replenishment
• Negotiate pricing, ensure quality standards, and escalate delays, track fully loaded cogs
• Own inventory tracking and reporting across all SKUs and sales channels
• Maintain accurate records in inventory management systems and flag discrepancies proactively
• Support the implementation of ERP systems or tools to streamline processes
• Lead operational planning for trade shows, retail activations, and pop-up events
• Coordinate booth logistics, staffing schedules, inventory transport, and setup/teardown
• Partner with Brand Ops Coordinator to ensure executional excellence
• Liaise with Marketing, Customer Experience, and E-Commerce teams to ensure smooth product launches, promotions, and peak periods
• Monitor escalated customer service issues related to fulfillment or operations
• Identify operational inefficiencies and propose process improvements
• Maintain and update SOPs across inventory, fulfillment, and logistics functions
• Track KPIs (e.g., OTIF rate, stock-outs, COGs, turnaround time) and provide weekly reporting to Director of Ops
• Supervise warehouse assistants and coordinate cross-departmental training when needed
• Support Director of Ops with onboarding, documentation, and delegation to relevant team members

Benefits

• Be part of a passionate, fast-paced team changing the narrative around scalp care
• Play a pivotal role in a high-growth, high-impact brand with national reach
• Directly support strategic initiatives and help shape scalable infrastructure
• Competitive salary, collaborative culture, and room to grow with the business

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed