Business Operations Manager
About The Position
The Business Operations Manager is a critical, execution‑focused role responsible for ensuring that organizational processes across different social enterprise business lines are carried out accurately, consistently, and in alignment with established SOPs. This position reports directly to the Director of Business Operations, who sets the strategic direction. Your role is to be the “eyes and ears on the ground” to make sure those strategies are implemented effectively. In addition to other services, The Arc specializes in the employment of adults with developmental disabilities. We operate several social enterprise lines of business such as: Commercial Cleaning Food Services Document Shredding Services Assembly and Fulfillment Services This role will align as the Operations Manager with each business unit for SOP/Process implementation and improvement. This is a great opportunity for a hands‑on operations professional who enjoys organizing information, improving workflows, supporting managers, and keeping complex processes running smoothly across multiple departments.
Requirements
- Critical Thinking Skills
- Hands-on Business Operations leadership experience.
- Strong organizational skills and attention to detail
- Ability to manage multiple workflows, deadlines, and documentation requirements
- Comfortable working with front‑line managers and supporting them in following established processes
- Clear communicator who can explain procedures and ensure consistent implementation
- Proficiency with spreadsheets, budget tracking tools, and document management systems
Responsibilities
- Ensure that SOPs created by the Director of Business Operations are being implemented and consistently followed across departments
- Train staff on new or updated operational procedures
- Monitor compliance with workflows and escalate issues when processes are not being followed
- Identify day‑to‑day operational gaps and recommend/implement practical improvements
- Ensure Compliance
- Ensure Quality Customer Relationships
- Highlight Best Practices
- Support the Director of Business Operations
- Contracts Management & Procurement
- Participate in contract drafting, negotiation, compliance, and renewals
- Strengthen procurement processes to improve efficiency, transparency, and alignment with organizational goals
- Advise leadership on operational improvements, resource allocation, and staffing structures
Benefits
- One of the top 401(k) plans in the industry, including a 5% employer contribution plus a 6% match (11% total)
- Comprehensive medical and dental benefits
- Paid time off, including personal, vacation, and sick time
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
