BUSINESS OPERATIONS MANAGER

Arizona Department of Administration • Phoenix, AZ

1d • $75,000 • Onsite

About The Position

The Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR) is seeking an experienced corporate/large business manager to assume the Business Operations Manager position. This position oversees account operations, driving performance, revenue growth, customer retention, and new business development. The role analyzes performance data, manages team operations, and implements strategies to optimize results. Provides coaching, supports sales pipeline development, and identifies process improvements. Collaborates with internal teams to ensure efficient service delivery while promoting a high-performance, customer-focused culture and ensuring compliance with applicable policies and standards.

For further information about the Arizona Correctional Industries, visit:
https://aci.az.gov/

Requirements

• Principles, concepts, and current practices of State government, including legislative and administrative processes, contracts, laws, rules, and regulations
• Planning and research methods
• Project management methodology and operational planning
• Supervision techniques and Leadership
• Customer relationship management and service delivery models
• Data analysis tools and reporting systems
• Planning and organizing
• Leading and developing teams, including coaching and performance management
• Building and maintaining cross-functional relationships
• Problem-solving and decision-making with sound judgment
• Analyses
• Various computer software applications
• Communicating effectively, both verbally and in writing
• Interpret ADCRR policy and procedures
• Supervise an inmate workforce
• Work in a correctional environment
• Effectively define, analyze, and resolve complex issues and problems
• Handle multiple work assignments and effectively change priorities
• Prioritize workload and responsibilities
• Lead teams and drive accountability and results
• Identify operational gaps and implement solutions
• Adapt to changing business needs and environments

Nice To Haves

• At least five (5) years of progressively responsible experience in business operations, account management, or related field
• At least two (2) years of experience leading or supervising teams, including coaching and performance management

Responsibilities

• Provides leadership for industry account strategy to drive revenue growth, customer retention, and new account development
• Monitors revenue performance across Industry Account Managers, evaluates project and caseload distribution, and recommends data-driven adjustments to industry assignments to optimize coverage and results
• Analyzes market and customer trends to identify growth opportunities and improve performance
• Provides day-to-day management, coaching, and mentorship to Industry Account Managers
• Establishes performance expectations, monitors individual and team outcomes, and ensures alignment with sales goals and customer service standards
• Fosters accountability, responsiveness, and effective coordination across the team
• Develops, supports, and reviews sales pipelines to ensure sustained growth and customer engagement
• Oversees key customer relationships and supports complex or high-impact accounts as needed
• Participates in industry events and trade shows to promote products and services and strengthen external partnerships
• Coordinates with internal teams, including marketing, accounting, logistics, and production shops, to ensure timely, accurate, and efficient service delivery
• Supports issue resolution, workflow alignment, and process improvements to enhance customer satisfaction and operational effectiveness
• Ensures compliance with applicable laws, rules, policies, and procedures, including sanitation, security, and safety-sensitive position requirements
• Will occasionally supervise inmate workers assigned to the customer service area, including reviewing work products, providing training, correcting discrepancies, and maintaining confidentiality
• Attends staff training
• Drives on State business
• Performs other duties appropriate to the assignment

Benefits

• Vacation and sick days with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options
• Exceptional retirement program
• Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program
• An incentivized commuter club and public transportation subsidy program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed