Business Operations Manager

Pomelo Care

About The Position

At Pomelo Care, we are redefining the healthcare journey for women and children. As the leading virtual medical practice in our field, we provide a continuous circle of support—from the first steps of family building and the complexities of pregnancy to the nuances of postpartum, pediatric, and midlife care. We aren't just a clinic; we are a multidisciplinary engine of clinicians, engineers, and problem-solvers dedicated to closing the gaps in traditional care. By leveraging a high-touch, technology-driven platform, we identify risks early and deliver deeply personalized, 24/7 virtual care. We are here to prove that better data and patient-centered care lead to better outcomes, raising the standard of care for families nationwide. Your North Star: You will help build, optimize, and scale best-in-class operations for Pomelo’s doula business line by delivering data-driven analysis, insights, and operational initiatives that drive impact for our members.

Requirements

3+ years of experience in a strategic analytical role, preferably in consulting, finance, or at a high-growth start-up.
3+ years of experience independently performing complex data analysis using Excel or similar, as well as creating data visualizations (e.g. Metabase, Looker).
Demonstrated ability to build flexible models with a high degree of forecasting accuracy to inform business strategy
Comfortable leveraging a wide range of tools, including AI, to drive efficiency and insights
A proactive and resourceful problem-solver who is comfortable navigating ambiguity and independently seeks out answers and solutions
High degree of accountability and follow through; you own the outcome of your work and possess strong prioritization and time management skills
Collaborative team player with excellent communication skills, both written and verbal
Highly organized with a strong attention to detail.

Nice To Haves

Experience with SQL
Healthcare/health tech experience

Responsibilities

Analyze and report on key operational metrics and performance trends for Pomelo’s doula business.
Leverage data insights to identify and prioritize areas for operational efficiency, and implement critical process improvements.
Own end-to-end operations for new plan launches, including clinical team capacity planning and SOP development
Own key operational projects that improve how we deliver care for our members, including using analytical rigor to assess project success. Proactively communicate project timelines and roadblocks with cross-functional partners to ensure deliverables are met.
Collaborate with cross-functional teams including Revenue Cycle Management, Accounting, Strategic Finance, Partnerships, and Customer Success to ensure success of our doula business line.