Business Operations Manager, Human Data
About The Position
mpathic is keeping humans safe in the AI era with experts and software that are rooted in psychology and powered by clinicians. We work with leading AI model builders, application layers and clinical researchers to understand and protect people, reducing the world’s biggest human risks. We’re looking for a Business Operations Manager, Human Data who thrives in ambiguous, fast-moving environments and wants to have a direct impact on how we scale a complex, services-driven AI business. As part of our Human Data team, your mission is to build the financial and operational systems that drive margin, pricing accuracy, and scalable delivery. You’ll partner closely with Sales, Human Data Operations, Services, and Accounting to ensure we can scope, execute, and deliver work efficiently and profitably. This is a full-time role based in the Seattle or West Coast area, with a clear path toward Director-level ownership or GM-style scope as the business scales.
Requirements
- Have strong experience in financial modeling, business operations, or consulting
- Have built tools or systems that improve margins, pricing, or forecasting
- Are comfortable working across multiple stakeholders (sales, ops, finance, product)
- Know how to build structure in ambiguous environments
- Are AI-native and actively use tools or automation to increase leverage
- Communicate with clarity and can translate analysis into business decisions
- Take ownership, move quickly, and care deeply about outcomes
Responsibilities
- Build and deploy financial models, pricing calculators, and forecasting tools used in active deals
- Create and operationalize end-to-end workflows from sales → delivery → invoicing
- Identify and implement AI-first automations that reduce manual work, improve speed, and increase accuracy
- Establish initial visibility into margins and project performance
- Drive consistent, predictable gross margin improvement across projects
- Improve pricing accuracy and forecasting reliability across the business
- Build scalable systems that increase revenue and margin per employee
- Shape the operating model for Human Data Services as we scale
Benefits
- Equity: Stock options included
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
