Business Operations Manager, Corporate Real Estate & Facilities

T-Mobile • Overland Park, WA

6d • Hybrid

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview The Business Operations Manager is an individual contributor who serves as a key operational and financial partner to the Sr. Director of Corporate Real Estate & Facilities. This role supports day-to-day execution across national Call Center Facilities and Corporate Facilities, ensuring disciplined budget management, consistent service delivery, and operational effectiveness across a multi-site portfolio. This position owns financial tracking, reporting, vendor spend oversight, and program execution, translating data into actionable insights that improve cost control, service quality, and operational performance. Success in this role is measured by financial accuracy, budget adherence, operational consistency, and timely execution of initiatives. This is a hybrid role (3 days/week in the office). Primary location is Bellevue, WA, but will also consider Overland Park, KS.

Requirements

• Bachelor’s Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required)
• Strong financial & business analysis skills
• Experience in budget management and forecasting
• Experience in OPEX/CAPEX tracking & Cost Control
• Vendor Spend & Contract Oversight
• Demonstrated executive-level presentation skills
• Strong organizational & stakeholder management skills
• At least 18 years of age
• Legally authorized to work in the United States

Nice To Haves

• 4–7 years of experience in facilities operations, corporate real estate, multi-site operations, or similar environments with direct budget management responsibility (Preferred)

Responsibilities

• Financial Management & Reporting Manage and track OPEX budgets across facilities and workplace experience
• Develop forecasts, monitor accruals, and conduct variance analysis
• Partner with Finance on monthly close, reporting cycles, and annual planning
• Support development of business cases for capital projects and operational investments
• Identify cost optimization opportunities and monitor expense controls Facilities & Workplace Operations Support
• Support operational performance across call center and corporate office locations
• Standardize reporting, processes, and service metrics across facilities and concierge teams
• Monitor KPIs and escalate risks impacting cost, service, or site readiness
• Support execution of site openings, renovations, expansions, and closures Vendor Spend & Performance Oversight
• Track vendor spend against contract terms and approved budgets
• Monitor SLAs and performance metrics in partnership with Regional Managers
• Support RFP processes and vendor renewals as needed Data Analysis & Executive Communication
• Analyze financial and operational data to identify trends and performance gaps
• Prepare clear, executive-ready presentations and dashboards
• Facilitate cross-functional meetings to ensure alignment on priorities and progress
• Perform other duties and special projects as assigned

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• Employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
• Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.
• Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.
• We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager