Business Operations Lead

HealthFitness•Bentonville, AR

11d•$22 - $24•Onsite

About The Position

HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities. About the role Are you a hands-on leader who thrives in a fast-paced, people-centered environment? The Walton Family Whole Health & Fitness, managed by HealthFitness, is hiring for a Business Operations Lead in Bentonville, Arkansas. In this role, you’ll oversee daily facility operations while serving as a trusted point of contact for team members and members alike. You’ll support front desk and member experience teams, partner closely with the Leadership Team, and step in as the acting manager when needed—owning shift accountability, safety, and contract delivery. This is an opportunity to lead from the front, ensure an exceptional member experience, and play a key role in delivering on HealthFitness’ commitments every day. Responsible for oversight of facility operations, serves as a point of contact for escalated questions or issues, and provides support to the front desk and member experience teams. Also responsible for managing the facility in collaboration with the Leadership Team. Serves as the acting manager and will be accountable for the entire facility, including shift accountability, safety and ensuring HealthFitness is delivering to contract requirements. Key accountabilities of this role include Facility Management, Leadership & Customer Service, Operations and System Support, and Administrative Duties.

Requirements

Associate’s degree hospitality, operations, business management or a related field.
2+ years of in-person customer service experience.
Demonstrated success in leading during high pressure situations and acting with sound judgement and decision making.
Adult CPR/AED and First Aid Certification from a HealthFitness approved provider.
Demonstrated decision-making abilities by assessing situations, considering multiple perspectives, and choosing best course of action.
Strong interpersonal and accountability skills such that giving direction to a diverse group of employees or members is effective, respectful and aligns with HealthFitness policies.
Computer proficiency in Microsoft Office programs including at minimum Word, Excel, Outlook and PowerPoint.
Ability to work in a stationery position and move about the club for prolonged periods of time.
Knowledge of Member Management software systems (Club Automation) or scheduling tools (SubitUp).

Nice To Haves

Bachelor’s degree in hospitality management, operations management, communications or a related field.
Previous Supervisory experience.
CPR Instructor Certification.

Responsibilities

Act as the primary point of contact for members and employees during evening and weekend shifts.
Oversee daily operations of the facility, ensuring staff have resources they need and facility meets the contract requirements in each department.
Communicates to Leadership Team via a Shift Report with details on any follow up items, notable events and issues that were resolved.
Conduct regular walkthroughs to assess facility staffing, safety and member satisfaction, responding to any needs and communicating back to leadership team.
Manage emergency situations and complete incident and accident reports as needed, communicate with EMS and security personnel as needed.
Carries out supervisory responsibilities in accordance with HealthFitness policies, procedures and applicable laws including recruiting, orienting, training, evaluating, developing and planning the succession of associates.
Assist the front desk and member experience teams with administrative tasks, member inquiries, redistribution of resources
Respond efficiently to customer requests, comments, or concerns and bring issues to a timely and appropriate resolution.
Remains up to date on required company trainings and complies with all HealthFitness policies, management practices and acts as a role model for other staff.
Coordinates with Leadership team and appropriately partners with Human Resources or onsite Security for personnel, management or safety issues.
Maintains a working knowledge of the Operations Manual and is familiar with processes in each department sufficient to provide guidance to employees.
Outreaches necessary vendors, maintenance or client contacts in the event of equipment failure, facility concerns or other impacts to service.
Provide employee technical assistance and guidance in navigating Club Automation, Workday, SubitUp, and other technologies to ensure staff have access to the resources they need, and are staying informed of policy and staffing changes.
Support the onboarding and training process for candidates and new hires.
Complete opening and closing duties depending on shift hours.
Participate in internal programs and special events as needed, which may include setting up or breaking down events, providing instructions and traffic control for large groups, reassigning staff to other areas of the facility.
Provide support for various facility projects as needed.
Handle other duties as assigned by the leadership team.