Business Operations Lead

Adobe • Lehi, UT

3d

About The Position

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity We are seeking a Business Operations Lead to serve within the Ultimate Success team, within our strategic accounts segment, designed to deliver a differentiated, cross-functional engagement model. In this role, you will serve as the operational backbone and decision enabler for senior leadership (Director+), driving alignment, governance, and performance visibility across strategy, data, programs, and delivery/resource management. You will establish and own the operating model for the Signature Program—ensuring clear accountability, a unified reference point on program health, and disciplined execution across cross-functional collaborators. You will lead steering committees and executive forums for priority initiatives, framing decisions, driving closure, and ensuring commitments translate into measurable outcomes. As a core member of this segment’s leadership team, you will bring structure to complexity, proactively surface risks and tradeoffs, and materially increase leadership effectiveness by reducing ambiguity, preventing surprises, and ensuring follow-through. Internal Role Anchor This role ensures our most critical customer programs never fail due to lack of clarity, alignment, or follow-through. About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. Let’s Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture , focus on people, purpose and community , Adobe for All , comprehensive benefits programs , the stories we tell , the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Responsibilities

• Own and Enforce the Signature Operating Model Define, document, and continuously improve how the Signature Program operates (cadence, metrics, governance). Act as the single source of truth for program, account, and initiative health. Hold cross-functional collaborators accountable to agreed operating rhythms and commitments.
• Enable Decisions and Drive Accountability Guide steering committees and executive governance forums with clear objectives and outcomes. Frame leadership conversations about decisions, options, tradeoffs, and implications. Maintain decision logs and ensure follow-through is reflected in execution plans.
• Deliver Actionable, Executive-Ready Insights Drive requirements for decision-ready dashboards and work management systems Deliver weekly summaries, priorities and QBRs Translate data into clear narratives highlighting risks, opportunities, and recommended actions. Reconcile conflicting inputs into a single, trusted view of reality.
• Drive Strategic Initiatives to Measurable Outcomes Own tracking and inspection of critical Signature initiatives. Ensure initiatives deliver measurable value, not just activity. Improve workflows and adoption of AI and tooling to increase efficiency and clarity.
• Align Resources and Investment to Business Impact Oversee staffing, capacity, and delivery planning for the segment. Partner with Finance to monitor headcount, travel, events, and contractor spend. Connect resource and investment decisions to retention risk and revenue impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees