Business Operations Intern (Temporary)
About The Position
Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending. Providing services in over 23 states, Purpose Financial employs over 2,500 team members. At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals. Position SummaryAs a Business Operations Intern, you will play an active, hands-on role in the development and implementation of a new business operations system. Working closely with cross-functional teams across product, technology, operations, legal, and UX, you will support the full project lifecycle — from discovery and requirements gathering through testing, rollout, and post-launch evaluation. This is a project-driven internship designed to give you real-world experience in how enterprise systems are built, launched, and optimized in a fast-paced, customer-focused environment. You won't just be observing — you'll be a contributing member of the project team from day one.
Requirements
- Currently pursuing a Bachelor's degree in Business Management, Business Administration, Information Systems, Operations, or a related field.
- Completion of at least one year of undergraduate coursework preferred.
- Strong written and verbal communication skills with the ability to document and present findings clearly.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) - particularly Excel for tracking and reporting.
- Ability to think analytically and translate observations into actionable insights.
- Detail-oriented with strong organizational skills and the ability to manage multiple workstreams.
- Comfortable working in a dynamic, fast-paced environment with evolving priorities.
- Eagerness to learn, ask questions, and take ownership of assigned project tasks.
- Must be eligible to work in the USA and able to pass a background check.
Nice To Haves
- Prior experience or coursework in project management, systems analysis, or business process improvement is a plus - but not required.
- Exposure to software development lifecycles (SDLC), Agile methodologies, or system implementation projects is highly desirable.
- Familiarity with collaboration and project management tools such as MS Teams, Zoom, SharePoint, or Rally is a plus.
Responsibilities
- Assist in documenting current-state business processes to identify gaps and opportunities the new system will address.
- Support requirements gathering sessions with stakeholders across operations, product, and technology teams.
- Help maintain project documentation including timelines, meeting notes, and status trackers.
- Collaborate with cross-functional teams to translate business needs into clear, actionable system requirements.
- Assist in reviewing system design documentation and providing feedback from an operations perspective.
- Support the creation of user stories, process flows, and workflow diagrams to guide development.
- Participate in user acceptance testing (UAT) by executing test cases and documenting results.
- Help identify, log, and track system defects or gaps against business requirements.
- Assist in validating that the system meets operational and customer experience standards.
- Support the development of training materials, user guides, and rollout communications.
- Assist in coordinating go-live activities and monitoring early adoption metrics.
- Help gather post-launch feedback and document lessons learned for continuous improvement.
- Prepare presentations and project status updates for leadership and stakeholders.
- Assist with ad hoc analysis and reporting to support data-driven project decisions.
- Uphold standards of professionalism, communication, and accountability throughout the project.
- Understand, adhere to, and enforce all corporate policies
- Complete additional duties as assigned
Benefits
- Competitive Wages
- Health/Life Benefits
- Health Savings Account plus Employer Seed
- 401(k) Savings Plan with Company Match
- Paid Parental Leave
- Company Paid Holidays
- Paid Time Off including Volunteer Time
- Tuition Reimbursement
- Business Casual Environment
- Rewards & Recognition Program
- Employee Assistance Program
- Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks
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What This Job Offers
Career Level
Intern
Number of Employees
101-250 employees
