Business Operations Intern

TeamBuilder • New York, NY

1d • Remote

About The Position

This role is ideal for someone who thrives on solving complex analytical problems to solve operational and change management initiatives. You’ll dig into client and internal datasets, connect the dots between data, process, and business outcomes, and serve as a strategic thought partner to our Customer Success team—helping them demonstrate ROI, improve outcomes, and strengthen relationships with our customers.

Requirements

• 5+ years experience with top-tier healthcare management consulting firm (e.g. Accenture, Bain, BCG, Deloitte, EY, Huron, KPMG, McKinsey) or health system strategic operations team with deep understanding of healthcare operations and systems is required.
• Advanced Excel skills (pivot tables, complex formulas, modeling).
• Proven experience using SQL for data analysis.
• Strong communication and presentation skills (PowerPoint expertise).
• Ability to synthesize data into strategic insights, not just dashboards.

Responsibilities

• Conduct in-depth analysis of healthcare operations data and Customer Success KPIs using Excel, SQL, and Looker.
• Provide actionable insights to improve operational efficiency and customer outcomes.
• Develop and maintain dashboards and performance models to monitor delivery and identify trends.
• Go beyond reporting—interpret data to uncover root causes and recommend solutions.
• Collaborate closely with Customer Success leaders to craft data-driven strategies that demonstrate value and ROI for customers.
• Support strategic initiatives that drive retention, adoption, and measurable impact.
• Partner with internal stakeholders to streamline processes and enhance reporting systems.
• Continuously improve forecasting and performance models to support business growth.

Benefits

• Shape the future of healthcare technology in a high-growth SaaS environment.
• Work closely with experienced leaders and innovators in digital health.
• Influence data and strategy processes from the ground up as we scale.
• Thrive in a culture that values curiosity, collaboration, and continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed