Business Operations Incident Analyst (Rev Cycle)

Accenture Federal Services • Washington, DC

16d

About The Position

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.
Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.
Join us to drive positive, lasting change that moves missions and the government forward!
The Business Operations Incident Analyst (Revenue Cycle) serves as a key problem solver and investigator for issues impacting business and financial operations within the Oracle Health (Cerner) Millennium EHR. In this role, you will analyze system incidents, identify root causes, validate fixes, and support the stability and long term integrity of revenue cycle solutions.
Success in this position requires strong analytical thinking, curiosity, and a deep understanding of revenue cycle workflows. You will triage incoming incidents, investigate system or user driven errors, and provide clear recommendations for resolution. You will work closely with technical teams to ensure proposed fixes address business needs and with end users to support workflow clarity and system accuracy.

Requirements

• Must be able to obtain and maintain a Public Trust Clearance
• 3 + years of experience as an application support analyst, revenue cycle analyst, business intelligence analyst, or related role within a healthcare environment.
• 3+ years of experience with hands on experience with Oracle Health (Cerner) Millennium, particularly revenue cycle solutions such as Patient Accounting, Registration, Charge Services, or Scheduling.
• 2+ years of experience with revenue cycle workflows, including claims processing, billing, denials, and charge capture.
• Bachelor’s degree in Business, Information Technology, Health Informatics, or a related field.

Nice To Haves

• Experience with Cerner Command Language (CCL) or SQL.
• Familiarity with structured root cause analysis (RCA) methodologies.
• Experience working within ServiceNow, JIRA, or similar ticketing/incident management platforms.
• Background in denial or charge lag analysis.
• Functional or user acceptance testing (UAT) experience.

Responsibilities

• Triage, review, and investigate incidents related to revenue cycle solutions including Patient Accounting, Charge Services, Registration, and Scheduling.
• Perform data driven root cause analysis to identify trends, systemic issues, and root causes of recurring problems.
• Develop concise, actionable recommendations for technical and application teams.
• Partner with technical teams to ensure understanding of business requirements behind recommended fixes.
• Create and execute functional test scenarios to validate that system changes resolve the reported issue and avoid downstream impact.
• Track incidents from initial report through resolution and closeout, ensuring timely and accurate burndown.
• Create clear documentation of issues, findings, and resolutions for internal and operational reference.
• Build reports or dashboards summarizing incident trends, root causes, and resolution timelines for leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees