Business Operations Coordinator (General Surgery/Gastroenterology), full time, days

Holland Hospital•Holland, MI

About The Position

The Business Operations Coordinator works under the direction of the Practice/Program Manager overseeing and assisting with the day-to-day operations of the Physician office. Assists the Practice/Program Manager with coordinating, implementing and evaluating current practices to promote high-quality, cost-effective care; ensures focus and emphasis on enhancing patient and staff satisfaction; performs other duties as assigned.

Requirements

High school diploma/GED required
3-5 years medical office experience required
Knowledge of medical office operations, billing practices, physician and clinical staff credentialing preferred

Nice To Haves

Bachelors degree preferred

Responsibilities

Participates in the development of a staffing plan and hiring of administrative and clinical support staff
Oversees the employee appraisal system that assures optimal workforce capabilities, training needs, timely feedback and effectively addresses employee problems and concerns
Serves as mentor and resources for administrative and clinical support staff.
Ensures compliance with federal and state regulations by implementing and monitoring personnel policies and procedures to protect employees and the organization.
Manages staff and physicians schedules for practices assigned.
Assists in the scheduling template development to assure maximum productivity of physicians and staff.
Participates in the onboarding of new staff and physicians.
Provides requested physician support with special projects.
Oversees information systems needs to assure resources support and improve business processes.
Prepares for and addresses requirements for accreditation and audits by establishing a system to monitor licensure, credentialing, and re-certification to ensure regulatory compliance and continuity of service.
Collaborates with clinical and business staff in the development of policies, procedures, programs, protocols, and systems that will establish and improve the practice effectiveness and quality of patient care .
Collaborates with hospital facilities staff to periodically evaluate facility capabilities in order to meet the ongoing operational needs of the organization.
Serves as a site liaison with various Holland Hospital departments to insure smooth operational flow.
Maintains competence in E-clinical works as a superuser.
Assists in the preparation of the budget including monitoring productivity, identifying and implementing cost improvement initiatives and variance reporting.
Ensures that obligations to vendors and suppliers are met, establishes a system of checks and balances that minimize the risk of financial loss and ensure organizational integrity.
Manages front office deposits and balancing.
Runs monthly reports as requested which include registries, timesheets, provider update reports, facility visit reports.
Provides energetic and enthusiastic project coordination.
Establishes communication and project reporting mechanisms.
Proactively engages customers to manage expectations and obtain satisfaction feedback.
Facilitates project teams meetings and/or communicates with larger audiences.