Business Operations Coordinator I

Wyndham Hotels & Resorts•Nashville, TN

About The Position

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Job Summary Accountable for performing all facets of the operations department to include tour reception, gifting and contracts in accordance with T+L Standard Operating Procedures. Promote a professional atmosphere for our guests, Sales & Marketing staff.

Requirements

High School Diploma Required
Proficient in the use of the Central Reservation System (CRS) or EPNY (preferable)
Proficient in Microsoft Word, Proficient in Microsoft Outlook, Proficient in Microsoft Excel
One year of general office experience
One year of customer service experience
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Responsibilities

Greet and qualify touring guests.
Collect and validate all guest information.
Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary.
Provide exceptional customer service to all guests.
Answer phones and guest questions in a professional manner.
Assist property owners with contract questions or concerns.
Distribute premiums to guests upon closure of presentation.
Complete daily gift, tour and contract reconciliation in all systems.
Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports.
Prepare and balance cash, down payments, site stats for Contract Department
File and secure all documents per procedures.
Maintain Property Owner Information per PII and PCI standards
Prepare Timeshare Sales Contracts for Sales Department and Property Owners.
Assist Administrative Supervisor in support of Sales Staff.
Preparation and maintenance of legal documents.
Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams
Performs other duties as needed

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program