Business Operations Coordinator

Travel + Leisure Co. • Myrtle Beach, SC

1d

About The Position

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. How Wyndham Supports You in Your Career: Paid Training and Development, Benefits (Medical/ Dental/ Vision) within 31 days of hire, 401K Plan Tuition Reimbursement, Travel perks, Great career growth opportunity, Unlimited earning potential Essential Job Function and Responsibilities: This is not inclusive of all duties, just the essential functions of the position. Other duties may be assigned. Cross-Train to work in the Contracts, Tour Reception and Gifting Departments Tour Reception/Gifting: Greet and qualify touring guests. Collect and validate all guest information. Assign tours to Sales Agents and provide information to Sales & Marketing departments Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner. Able to work independently with minimal supervision. Distribute premiums to guests. Complete daily gift, tour and contract reconciliation in all systems. Data entry of all tour and gifting information. File and secure all documents per procedures. Maintain property owner information per PII and PCI standards. Assist Administrative Supervisor in support of Sales Staff. Preparation and maintenance of legal documents. Balancing safe in the a.m. and p.m. Willingness to go the extra mile to exceed expectations of our guests to show them the “Count on Me” motto in everything we do. Contracts: Prepare contracts according to company standards for processing at Corporate Check phone messages and validate all owners information. Assign leads to Sales Representatives and provide information to Sales department as necessary. Assign appointment leads to Sales Representatives and provide information to Appointment Setters as necessary. File and secure all documents per procedures. Maintain Property Owner Information per PII and PCI standards. Maintain Sales Representatives license information Maintain and order POSs Assist Manager to provide additional administrative support to internal departments to include Sales, Marketing and HR

Requirements

• 2 or more years Customer Service Experience
• High School diploma or Equivalent
• Must be able to work a varied schedule including weekends and holidays
• Professional appearance
• Excellent communication and interpersonal skills
• Ability to use Microsoft Office; Computer experience, MS Office (Outlook, Word & Excel)
• Ability to work in a fast-paced environment
• Ability to assist guest and co-workers in a helpful, positive, professional and friendly manner
• Possesses productive, energetic, and self-motivated attributes
• Possesses organizational skills
• Ability to multi-task in a fast paced environment, under pressure in a team environment
• Problem solving and good communication skills

Responsibilities

• Cross-Train to work in the Contracts, Tour Reception and Gifting Departments
• Greet and qualify touring guests
• Collect and validate all guest information
• Assign tours to Sales Agents and provide information to Sales & Marketing departments
• Provide exceptional customer service to all guests
• Answer phones and guest questions in a professional manner
• Able to work independently with minimal supervision
• Distribute premiums to guests
• Complete daily gift, tour and contract reconciliation in all systems
• Data entry of all tour and gifting information
• File and secure all documents per procedures
• Maintain property owner information per PII and PCI standards
• Assist Administrative Supervisor in support of Sales Staff
• Preparation and maintenance of legal documents
• Balancing safe in the a.m. and p.m.
• Willingness to go the extra mile to exceed expectations of our guests to show them the “Count on Me” motto in everything we do
• Prepare contracts according to company standards for processing at Corporate
• Check phone messages and validate all owners information
• Assign leads to Sales Representatives and provide information to Sales department as necessary
• Assign appointment leads to Sales Representatives and provide information to Appointment Setters as necessary
• Maintain Property Owner Information per PII and PCI standards
• Maintain Sales Representatives license information
• Maintain and order POSs
• Assist Manager to provide additional administrative support to internal departments to include Sales, Marketing and HR

Benefits

• Paid Training and Development
• Benefits (Medical/ Dental/ Vision) within 31 days of hire
• 401K Plan
• Tuition Reimbursement
• Travel perks
• Great career growth opportunity
• Unlimited earning potential
• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED