Business Operations Associate

Actalent•Tempe, AZ

12d•$22•Hybrid

About The Position

The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service to external customers as well as corporate and field office employees. The BOA is proficient in the management and collection of customer accounts receivable. Qualities include; building customer relationships, conflict resolution, professionalism, detail oriented, strong follow-up skills, multi-tasking skills, the ability to use independent judgment, ability to function in an open environment and the ability to adapt to changes in the workplace.

Requirements

BA / BS degree in Business or Accounting preferred
Ability to effectively work in a team-oriented environment that is fair, open, honest, humble, competitive
Thorough knowledge of business policies and account management practices
Strong communication skills and work ethic
Ability to balance daily workload through effective time management, prioritization, and organizational skills

Responsibilities

Management of customer accounts, including but not limited to invoicing, collections, PO tracking, customer service and working with clients to resolve outstanding issues
Making routine welcome and maintenance calls to clients
Develop and maintain customer relationships through weekly touchpoints
Manage and maintain a multi-million-dollar book of Accounts Receivable
Support liaison between field offices and other corporate departments
Responsible for gathering the necessary data to assist management with account specific decisions
Auditing account specific reports to ensure accurate billing and client specific information
Work in an ever-evolving environment that thrives on teamwork in order to achieve individual and team goals
Work at the ground-level gaining experience and insight into our business cycle for future career growth
Perform various customer service-related activities
Gain experience using internal and external tools to audit, send and collect on invoicing