Business Operations Associate

WTW•Boston, MA

5d•Remote

About The Position

WTW’s Americas Insurance Consulting and Technology (ICT) Business, part of the Global Risk & Broking Division, is expanding its Practice Management & Business Operations. We are looking for a high-energy, tech-first Associate to support the Americas business. As Business Operations Associate, you will be both the coach and the player – designing, implementing, and optimizing the tools and processes that keep our professionals performing at championship levels. In this role you will orchestrate connections across Client Development, Proposals+, Client Services, Executive Services, Sales, Tech, and Practice Management to ensure operational alignment that enables scale. As ICT Americas grows, this role will evolve – offering opportunities to help shape new processes and operational frameworks.

Requirements

Hands-on implementation experience; proven record of executing complex projects.
Influencing, relationship-building, and stakeholder alignment skills across a matrixed organization.
Exceptional written and verbal communication, with executive-ready presentation and advisory skills.
Collaborative, decisive, and accountable; adept at managing multiple priorities with high integrity and sound judgment.
Skilled at building SOPs, workflows, and scalable operational frameworks that support growth and efficiency.
Technology-first orientation and eager to adopt modern technology.
Self-starter that works well in a team and independently.
Ability to multi-task and stay organized while working on a variety of different projects & managing team members within a fast-paced environment.
Strong observation, analytical, numerical reasoning, business acumen, and leadership skills.
Ability to adapt to fast-paced, high pressure, and changing environments.
Demonstrated ability to manage conflict, build consensus, and facilitate problem-solving and collaboration amongst cross functional teams.

Responsibilities

Partner with operations teams to identify areas for process and data improvement, design solutions, implement and champion the change.
Design, implement and optimize SOPs and workflows, ensuring every step of business operation processes are consistent, efficient, and compliant. Driving efficiency, scalability, and growth.
Drive data accuracy and insights across sales, service, billing, invoices, and colleague utilization — identifying discrepancies and implementing corrective measures.
Uphold data governance and system standards to ensure consistency, reliability, and trust across all revenue and operations data. Creating seamless data flow and visibility cross-enterprise.
Support the planning, coordination, and execution of enterprise initiatives to support corporate objectives and operational excellence. Includes performance review initiatives.
Partner with practice leaders, consultants and sellers, ensuring smooth training, and ongoing operational engagement and translations of business goals into scalable system capabilities.
Champion automation, AI, and process simplification to reduce manual work and accelerate outcomes across the ICT Americas organization.
Support the administration and operationalization of Excellence Programs from training to implementation and compliance.
Ad hoc projects that support the effective and efficient operations of ICT Americas.
Remote position supporting colleagues in the Americas Time Zone with occasional need to support global projects.