Business Operations Analyst

WebTPA•Irving, TX

4h•Onsite

About The Position

WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans. The Business Operations Analyst is responsible for analysis and assessment of daily operational metrics, reports and projects servicing our client’s needs. This position will focus on developing and maintaining operational procedures with high level analytical thinking.

Requirements

4+ years related work experience.
Related Bachelor’s degree in the Math, Computer Science, MIS or Engineering. Additional related equivalent work experience may be considered in substitute.
Advanced knowledge and significant experience working in Microsoft Word, Excel, PowerPoint and Access.
Experience with SQL Server.
Strong oral and written presentation/communication skills
Comfortable working across operational areas within the organization, and in direct contact with clients
Able to work in ambiguity and present information in a way for others to understand.
Must handle confidential and sensitive information appropriately
Basic proficiency programming in at least one programming language.

Nice To Haves

Master’s degree preferred.

Responsibilities

Provide analysis and metrics to support clients
Primary focus on continuous improvement to support needs and demands of clients.
Update process and procedures and assist with implementation to teams as requested by Leadership.
Assess situations quickly and create short-term solutions with long-term plans for improvement based on input from others combined with discoveries from data analysis
Address points of escalation by identifying root cause and analysis related to the day-to-day operations with Customer Service, Claims Processing and other areas impacting Operations.
Generate reports based on metrics and data to identify trends and strategically partner with department leaders on communications with clients and teams with a focus on current triggers including processes, procedures, and impact.
Enable growth and capabilities of Operations through streamlining processes and systems.
Participate in calls and meetings as requested with clients and leadership and serve as a Subject Matter Expert reading and reporting data in order to make necessary decisions.