Business Operations Analyst (Starlink)

Space Exploration Technologies•Bastrop, TX

46d

About The Position

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. BUSINESS OPERATIONS ANALYST (STARLINK) One of the most ambitious missions that SpaceX has undertaken to date, Starlink is leveraging our experience in building rockets and spacecraft to deploy the world's most advanced broadband internet system and largest satellite constellation to provide fast, reliable internet to millions of users worldwide, connect humanity, and fund Mars colonization. Starlink's Growth Business Operations team combines traditional planning and analysis with broader business decision-making and strategy, directly supporting SpaceX's leadership. Growth Business Operations is embedded in daily operations, supporting both near-term execution and long-term planning. Team members are expected to analyze data and provide recommendations and to lead cross-functional decision-making and implementation of the recommendations. Starlink Growth Business Operations is lean and dynamic, comprised of three subgroups: S&OP (Sales & Operations Planning), Customer Retention, and Analytics. We encourage rotation across subgroups for high performers.

Requirements

Bachelor's degree in engineering, mathematics, computer science, data science, physics, or other quantitative field
1+ years of experience in engineering, manufacturing, product management, operations, FP&A, consulting, banking, or entrepreneurship
1+ years of experience in Excel or programming

Nice To Haves

Evidence of exceptional ability, especially within an ambiguous environment
Quantitative dual degree in engineering field and economics or business field and/or equivalent professional experience
Ability to read and interpret income statements, balance sheets, and cash flow statements
Demonstrated success driving tangible impact/influencing within a broader organization
Excellent analytical skills (e.g. Python, SQL, Tableau, Power BI, Power Query, Microsoft Office applications, Excel modeling, or similar data manipulation tools etc.)
Strong written and verbal communication skills, particularly with senior business leaders
Extreme sense of urgency and ownership
Bias toward action and automation1Strong interpersonal skills (examples: leading a student organization or working successfully in teams)
Strong analytical and problem-solving skills with attention to detail
Ability to work cross-functionally with different groups and teams
Ability to work effectively in a dynamic environment with changing needs and requirements
Ability to work independently and in a team, take initiative, and communicate effectively

Responsibilities

Monitor, analyze, provide strategic insights, execute, and improve vs. key performance indicators for the business (especially active subscribers, churn, sales, production, inventory, produce-to-activate, net promotor score, customer lifetime value, cost per unit, revenue, cost of sales, operating expenses, and capex)
Identify initiatives for improvement of SpaceX's business outlook, including developing, tracking, and executing business initiatives with SpaceX's leadership
Define and develop program-level metrics and associated dashboards that quantify the health of our global operation / customer experience and influence change
Engage SpaceX leadership with quantitative and qualitative updates on performance and opportunities
Convert hardware into active, happy, paying customers through S&OP ownership of hardware product(s)
Facilitate modeling and decision-making for product development trades and product ramp/sunset plans, working with growth, sales, design, engineering, operations, logistics, finance, tax, legal, etc.
Guide planning and resource management (e.g., activations, sales, production, supply, inventory, etc.) for specific verticals within Starlink, including development of growth forecasts
Enable and accelerate go to market execution for products post licensing and certification
Lead new customer retention initiatives, product and feature rollouts, and larger cross-functional strategic initiatives (e.g., global installer network)
Develop predictive modeling and analyses that identify issues and opportunities impacting customer retention and behavior, lead scoping, and manage implementation of changes (e.g., outreach campaigns and automation)
Collaborate effectively across many departments, including network engineering, finance, legal, production, supply chain, customer ops, and reliability to ensure data integrity and accurate reporting of cancellations and suspensions
Document and train internal users and leaders on customer retention dashboard and tool usage, assist in troubleshooting
Perform rigorous analyses on large, complex data sets and provide strategic insights, hypotheses, and conclusions based upon findings to leaders at all levels
Work with business and engineering teams to drive the development of Starlink's data, reporting, and analytics platforms
Build, maintain, and improve data models, forecast models, dashboards, and data pipelines
Create clean, reliable, and scalable "single-source-of-truth" data sets by partnering with data quality and application engineering teams to address data issues in upstream systems and document data lineage, business logic, and KPI definitions
Partner with business analysts to help automate manual workflows and train them in tools and skills to become self-sufficient as needed