Digital Technology (DT) - Business Operations Analyst Intern

ServiceNow•San Diego, CA

47d

About The Position

We are seeking a Business Operations Analyst to join our team and support strategic initiatives across the Office of the CDIO. This role is ideal for a Master's student looking to gain hands-on experience in strategy, operations, and analytics. You will work closely with senior leaders and contribute to projects that drive operational efficiency and organizational impact. What you get to do in this role: Partner with the DT Business Operations Lead and leadership team to manage and accelerate operational rhythms and processes for Digital Technology, a global organization of over 1,500 employees. Utilize a strong understanding of business processes, services, and technology to identify opportunities for improvement, simplification, standardization, and automation. Analyze business performance data and develop insights to inform decision-making. Support financial planning, forecasting, and resource allocation processes. Create dashboards, reports, and presentations for executive stakeholders. Participates in stakeholder communications, sends status reports by preparing materials, facilitating sessions, and documenting outcomes.

Requirements

Current enrollment in a full-time master's program in Computer Science or a related discipline at an accredited university.
Graduating December 2026, or later.
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Highly data-driven, analytical mindset and great attention to detail & passion for data integrity
What it takes to produce outcomes - technically astute, a solid communicator, intellectually curious, and a fast learner
Strong analytical and problem-solving skills; proficiency in Excel and data visualization tools (Snowflake and Power BI preferred).
Excellent communication and stakeholder management skills.
Ability to work independently and manage multiple priorities in a fast-paced environment.

Nice To Haves

Familiarity with enterprise tools (ServiceNow, Power Platform) is a plus.

Responsibilities

Partner with the DT Business Operations Lead and leadership team to manage and accelerate operational rhythms and processes for Digital Technology, a global organization of over 1,500 employees.
Utilize a strong understanding of business processes, services, and technology to identify opportunities for improvement, simplification, standardization, and automation.
Analyze business performance data and develop insights to inform decision-making.
Support financial planning, forecasting, and resource allocation processes.
Create dashboards, reports, and presentations for executive stakeholders.
Participates in stakeholder communications, sends status reports by preparing materials, facilitating sessions, and documenting outcomes.