Business Operations Administrator

JLL•Beaverton, OR

7d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: As a key member of the Business Operations (BizOps) team, this role serves as a centralized resource driving business objectives and fostering engagement across all service lines. This position requires direct interaction with Account Leadership teams and clients while managing multiple demands and priorities effectively. The Business Operations Administrator will be instrumental in maintaining brand standards, supporting critical business functions, and ensuring seamless operations across the account. This role contributes to JLL's business objectives by enhancing client satisfaction, promoting team engagement, and maintaining operational excellence through structured communication, process management, and strategic support to leadership teams. What your day-to-day will look like: • Create, manage, and distribute communications and presentations that maintain JLL brand standards • Schedule and support quarterly, monthly, and weekly recurring account meetings, including internal and client calendar coordination, conference room scheduling, and catering arrangements • Manage on and offboarding task-based requests with complete ownership and accountability • Maintain account-wide playbooks and procedural documents in collaboration with Operations Manager and Performance Manager • Support account portal, Slack channels, and SharePoint environments to ensure optimal navigation between JLL and client systems • Train team members on shared storage environments, including file naming conventions, alerts, and version changes • Assist with process documentation and ensure consistent process adherence across the account

Requirements

Change management and training experience with ability to create and document procedures, guides, and communication plans
Proven experience working collaboratively with Operations Managers and End-to-End Program Managers
Demonstrated ability to manage scheduling for account-wide training sessions and meetings
Experience supporting extended leadership teams in corporate environments
Strong organizational skills with ability to handle multiple demands and priorities simultaneously
Proficiency in processing and developing information to meet diverse stakeholder needs
Experience with client interaction and account support functions

Nice To Haves

Engaging and confident facilitation skills for group meetings and presentations
Advanced knowledge of Microsoft Office products (Word, PowerPoint, Outlook), SharePoint, and Smartsheet
Bachelor's degree or equivalent professional experience
Proven planning and organizing abilities with capacity to establish action plans, develop schedules, and orchestrate multiple activities
Ability to learn quickly when faced with new problems and challenges
Strong independent project management skills with ability to start and complete initiatives autonomously

Responsibilities

Create, manage, and distribute communications and presentations that maintain JLL brand standards
Schedule and support quarterly, monthly, and weekly recurring account meetings, including internal and client calendar coordination, conference room scheduling, and catering arrangements
Manage on and offboarding task-based requests with complete ownership and accountability
Maintain account-wide playbooks and procedural documents in collaboration with Operations Manager and Performance Manager
Support account portal, Slack channels, and SharePoint environments to ensure optimal navigation between JLL and client systems
Train team members on shared storage environments, including file naming conventions, alerts, and version changes
Assist with process documentation and ensure consistent process adherence across the account