Position details

Tasmanian Government • Meriden, CT

9h

About The Position

The Team:

Digital Enterprise Services support corporate applications for the Department of
Health. Overseeing a portfolio of several dozen systems, operations are aligned
with HealthICT best practice methodologies. System support is provided at
several levels, tracked and monitored using centralised interaction management systems.

The Role:

The role delivers a range of business and/or project activities that enhance
service delivery to achieve results. Within this context the role:

Develops and provides advice, guidance, and support in one or more of the
following: business improvement; customer service; event and/or learning
management; information management; data collection and processing; business
administration and/or project activities.
Works collaboratively within, and across, teams and with stakeholders to meet
agreed briefs and branch service standards.

Responsibilities

• Provide business advice, services and support that meet customer requirements and improve the customer experience. Activities may encompass project management activities; performing information management or service management tasks; logging issues; actioning financial, procurement and human resources requirements; facilitating professional learning and other events; supporting the implementation of change initiatives; assisting customers with enquiries; and/or business as usual (BAU).
• Implement operational service delivery, process improvements and business solutions including the preparation and maintenance of supporting documentation. Facilitate others to better understand and utilise branch processes and procedures, including delivering training as required. Deliver support and services in accordance with service level agreements, standards, or business requirements.
• Work with one or more teams to support the delivery of project outcomes or BAU. Contribute to preparation, update and distribution of documentation including plans, reports, correspondence, meeting agendas and minutes, financial, procurement and human resources reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed