Business Office Technology & Policy Analyst

Surgery Partners Careers • Milwaukee, WI

16h • Onsite

About The Position

The Business Office Analyst supports the financial and operational functions of a small physician's office by coordinating third-party billing and processing payments for the business office. This role focuses on improving efficiency, ensuring accurate billing and collections, and supporting day-to-day business office operations. The ideal candidate is analytical, detail-oriented, and comfortable working in a hands-on, fast-paced practice environment.

Requirements

• High school diploma or equivalent required; Associate's degree in office administration or related field preferred
• At least three years of administrative and clerical experience in a healthcare office setting (medical billing) required, with at least two years of patient-facing experience providing excellent customer service.
• Understanding of physician office workflows and revenue cycle processes
• Good oral and written communication skills
• Ability to present professionally, courteously, and efficiently with the public and to remain calm under stress
• Ability to work various shifts and overtime
• Knowledge of all confidentiality requirements regarding patients and strict maintenance of proper confidentiality on all such information
• Must be able to type at least 55-60 wpm and use a 10-key calculator (is this needed? Testing?)
• Knowledge of medical terminology, spelling, and office ethics
• Strong analytical and problem-solving skills
• Excellent attention to detail and organizational skills
• Strong communication and customer service skills
• Ability to work independently and manage competing priorities
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Performs duties related to the insurance billing function of the business office
• Function as the Website Administrator by monitoring and updating the site as needed
• Completes quarterly portal & directory attestations
• Administers EMR Management updates and changes
• Is responsible for credentialing new providers and locations, including maintenance
• Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge, and abilities to perform, within scope, role-specific functions
• Performs other duties, tasks, and responsibilities as assigned

Benefits

• Competitive pay
• Generous PTO program
• Clinic schedule - no work on evenings/weekends
• Medical, Dental, Vision, and Life Insurance
• 401(k) with company match
• Employee Assistance Program (EAP)
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED