Business Office Supervisor

Bucksport Regional Health Center•Bucksport, ME

10d•Onsite

About The Position

The Business Office Supervisor provides leadership and oversight for the billing team, ensuring efficient workflows, compliance with healthcare regulations, and timely claim processing. This role focuses on staff supervision, process improvement, oversees daily operations of the business office, ensuring patient account management, and compliance with organizational policies and healthcare regulations. This role supervises staff, monitors workflows, and supports financial integrity while delivering excellent customer service.

Requirements

Associate’s or Bachelor’s degree in Business, Finance, or Healthcare Administration preferred.
Minimum 3 years of supervisory experience in an administrative, business, or healthcare setting.
Familiarity with billing processes and revenue cycle concepts (training provided if needed).
Computer experience using Microsoft Office software products required.
Strong leadership, organizational, communication, and problem-solving skills.
High School diploma or equivalent with emphasis on office and business skills including keyboarding, filing, and multi-tasking, required.

Nice To Haves

Proficiency in use of billing software applications preferred not required

Responsibilities

Provide onsite supervision and support to the billing office staff, including billing, collections, and patient account representatives.
Foster a positive work environment and encourage professional growth.
Provide coaching for continuous improvement.
Reconciliation of all bank deposits and payments (cash, checks, EFT, CC) to EMR
Manages relations with contracted revenue cycle management company and provides data for vendor to post payments and remittance advices/ERAs to EMR
Posts patient payments and prepares bank deposits.
Assists with accounts payable when needed
Point of contact for delivery and mail
Oversight of administrative supplies to include ordering and maintaining supply levels for all BRHC locations. Works with clinical team for various clinical deliveries.
Monitor accounts receivable and implement strategies to reduce outstanding balances.
Ensure adherence to HIPAA, HRSA, company policy and other regulatory requirements.
Supports audits and implements corrective actions as needed.
Resolve patient billing inquiries and complaints professionally and promptly.
Support sliding fee discount program administration and income verification processes.
Develop and implement policies and procedures for efficient business office operations.
Collaborate with clinical and administrative teams to ensure accurate patient data and billing codes.
Assist in resolving escalated patient billing inquiries through collaboration with billing team and other members of BRHC as needed.
Ensure proper documentation and reporting for HRSA programs, including Sliding Fee Discount Program.
Monitor adherence to federal guidelines for patient billing and income verification.
Provides backup coverage for billing team members and other functions as needed.
Performs other clerical and administrative duties and tasks as assigned.
Provides back up for other Patient Account Representatives.