Business Office Specialist - LCB Senior Living

LCB Senior Living•Norwood, MA

22d•$80,000 - $90,000

About The Position

Come join a team that is all about supporting the communities, residents, families, and associates we serve! The Culture is just amazing! Find out the different today! We are looking for a traveling Business Office Specialist who will assist LCB with support of the Business Office as it relates to guidelines, policy and procedures, risk management, and census improvement where needed. The Business Office Specialist will assist communities in organizing and directing all functions of the business office and fill that role in a community when needed. Responsibilities may include managing accounts payable and receivable for resident accounts and vendors, coordinating pay arrangements, administering HR policies and procedures, managing payroll and the HRIS, participation in budget preparation and planning, training and QA where needed. As a Business Office Specialist, you will be responsible for filling in where needed in the event there is a vacant Business Office positions. Other responsibilities include on-boarding new Business Office Directors, assisting with coaching and training of existing Business Office Directors, supporting new community openings, supporting and training on new systems and procedures, and assisting with special projects relating to the Human Resource and Accounting departments.

Requirements

Must have knowledge of receivables and collections, general bookkeeping, workers compensation, FMLA, Human Resources, wage and overtime laws and payroll functions.
Requires the ability to work with department leaders to ensure appropriate paperwork is completed and procedures are followed.
The ability to communicate effectively in English both orally and in writing is essential.
Must have good organizational and interpersonal skills.
Computer knowledge essential.
Requires three or more years of experience in business office management, which includes accounting, payroll and/or human resources responsibilities.
Position requires you to work in communities throughout the LCB portfolio.
You must be able to travel to multiple locations Monday through Friday which may require overnight stay(s).

Nice To Haves

A Bachelors Degree in business from an accredited university is preferred, or three or more years of relevant experience in office management.
Experience in the health care industry is preferred.

Responsibilities

Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, co-workers and the surrounding community.
As a leader, you are expected to have an active role in growing community occupancy by representing and interacting positively with potential residents, family members and professionals.
Perform all duties and responsibilities with a positive attitude.
Coordinate new BODs onboarding schedule with accounting, payroll, HRD and Senior BOD.
Ensure onboarding schedule is being followed throughout new BOD onboarding.
Train new and existing BODs in person or virtually as needed.
Assist with retraining of any BOD in need of additional support.
Partner with Accounting, Payroll and HR to develop, implement, and train BODs on new programs and systems.
Maintain confidential information regarding other communities payroll and resident related information.
Ensure the business office and reception areas operate in accordance with corporate policies, procedures and State and local regulations.
Interpret company policies and procedures for associates, residents, family members, visitors, etc.
When covering a community, BOD Specialist will be responsible for BOD functions up to an including, but not limited to: Organize, direct, and supervise all business office functions in conjunction with department leaders.
Requisition adequate supplies and equipment for the community while ensuring that all selected vendors are price competitive.
Ability to collect data, analyze, and provide information/reports to Operations or corporate office to facilitate billing and compilation of financial reports.
Full understanding of community benefit programs such as health insurance, and all other benefits, and management/enrollment of such in HRIS.
Managing leaves of absence.
Managing Worker Compensation claims and OSHA Log/reporting
Verify each department is maintaining logs of residents charges.
Copy and file checks received from residents and make a deposit daily.
Utilize Yardi system to ensure collection of accounts on a timely basis and report on the status of delinquent accounts.
Assist with the review of the monthly financial statements
Strong understanding of accrual-based accounting
Assist with compilation of year-end audit request where needed
Coordinate pay arrangement methods with the residents or their designees.
Review all invoices and assist department leaders with the coding of bills for payment.
Maintain vendor files.
Manage all aspects of the payroll/HR system to include applicant tracking, time keeping, earnings, calculations, auditing procedures, and integrity of data housed there.
Maintain all associate personnel records in accordance with all LCB policies and procedures and requirements of outside agencies such as EOEA and GAFC. Update as necessary and send pertinent data to the corporate office.
Maintain all resident files in accordance with policies of LCB and outside agencies such as EOEA and GAFC.
Supervise the receptionist and arrange for backup support for the reception desk.
Conduct and/or attend required in-service training and new hire orientation as needed.
May be asked to participate in the Manager-on-duty program when covering a community
Respond to resident requests.
Ensure that all billing information is in accordance with residents agreements. [Lease administration compliance, rent increases, last months rent, etc.]
Participates in tax credit program by ensuring required paperwork is received in a timely manner and that enough residents are qualified per regulation where applicable.
Performs QA as it relates to the job responsibilities of a Business Office Director.
Reports any concerns to the Senior Director of Human Resources and respective parties.
Other duties as requested.