Business Office Specialist - Surgery Center - Full Time

AtlantiCare•Egg Harbor Township, NJ

About The Position

The Specialist ensures the timely and organized scheduling of patient appointments, verifies patient insurance information, enters client information into the computer, and provides accurate financial information to clients. The Specialist also processes all patient accounts for their designated area in order to procure payments from third party and patient pay accounts. This position also ensures the accuracy of patient records, and compliance with State and Federal Regulations. The Representative verifies patient insurance, collects deductibles, and arranges payment plans. This position assists patients with questions regarding bills, insurance and alternative payment plans. The Specialist also performs activities related to denials, unresolved payments and refunds. Performs activities related to denial, unresolved payment and refund functions for the Surgery Center Business Office Department in coordination with other revenue cycle functions to meet customer requirements, maximize revenue collection, and achieve best practice targets.

Requirements

High School Diploma is required. One or two years of college preferred.
At least 2 years hospital business office experience or a minimum of 3 year experience in the collection field.
Overall knowledge of business office procedures and hospital policies
General knowledge of third party payer's collection procedures, and collection laws.
Excellent telephone communication skills
Computer literacy required
Working knowledge/familiarity of basic medical terminology
Customer service oriented, which includes the ability to interact professionally and handle sensitive information/issues in a confidential, respectful, assertive and empathetic manner in difficult interpersonal situations.

Nice To Haves

One or two years of college

Responsibilities

Ensures the timely and organized scheduling of patient appointments
Verifies patient insurance information
Enters client information into the computer
Provides accurate financial information to clients
Processes all patient accounts for their designated area in order to procure payments from third party and patient pay accounts
Ensures the accuracy of patient records and compliance with State and Federal Regulations
Verifies patient insurance, collects deductibles, and arranges payment plans
Assists patients with questions regarding bills, insurance and alternative payment plans
Performs activities related to denials, unresolved payments and refunds