Business Office Rep
About The Position
This position is responsible for answering incoming patient calls to the Business Office to review/resolve any patient concerns regarding billing. Answer incoming calls to the Business Office with urgency and professionalism Assisting patients questions they may have on their balances, or transfer to correct location/take message Research accounts thoroughly regarding patient concerns communicating thru various channels (in basket messaging, via Epic, or email) for response/resolution regarding issue. Manage accounts receivable, accepting and processing payments from patients Keep accurate, detailed records of customer interactions and transactions recording details of inquiries, complaints and comments as well as actions taken Assigned work queues to resolve issues with account (Duplicate charges, merging accounts, credits, returned mail and bankruptcy) Ability to meet the physical and mental demands of the position The ability to work on-site Predictable, reliable, and prompt attendance Our mission is to be the premier eye, ear, nose, and throat group providing comprehensive, quality, and ethical healthcare to all in the Carolinas; to provide a favorable environment for the delivery of healthcare; and to provide for the wellbeing of the physicians and the employees of Charlotte Eye Ear Nose & Throat Associates, P.A. This position is a front-line contact for patient’s contacting the Business Office, ensuring the patients are addressed in a courteous and helpful manner. The Business Office Representative is responsible for answering incoming calls to the Business Office. This involves assisting patients with questions they have regarding their balances, entering insurance information, and researching accounts with account documentation. The position also answers calls from other CEENTA locations regarding insurance entry and patient questions. Business Office Representatives review emails and faxes received from internal and external sources with appropriate resolution and account documentation.
Requirements
- High school diploma or equivalent required.
- 2—4 years of healthcare experience is required
- Ability to interpret an Explanation of Benefits
- Ability to communicate professionally (written and verbal)
- Active & Current Driver’s license
- Clean driving record
- Consistent and Reliable Transportation
- Polite and professional disposition
Nice To Haves
- Experience with Epic EMR preferred
Responsibilities
- Answer incoming calls to the Business Office with urgency and professionalism
- Assisting patients questions they may have on their balances, or transfer to correct location/take message
- Research accounts thoroughly regarding patient concerns communicating thru various channels (in basket messaging, via Epic, or email) for response/resolution regarding issue.
- Manage accounts receivable, accepting and processing payments from patients
- Keep accurate, detailed records of customer interactions and transactions recording details of inquiries, complaints and comments as well as actions taken
- Assigned work queues to resolve issues with account (Duplicate charges, merging accounts, credits, returned mail and bankruptcy)
- Ability to meet the physical and mental demands of the position
- The ability to work on-site
- Predictable, reliable, and prompt attendance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
