Business Office Manager

Hendricks Behavioral Hospital•Plainfield, IN

10d•$50,000 - $65,000•Onsite

About The Position

The Business Office Supervisor is responsible for ensuring the efficient operations of the Business Office to include an accurate, timely and consistent performance of all functions pertaining to patient accounting (including patient account maintenance, billing and collection management), admissions processing, accounts receivable and facility courtesy/receptionist services. Your Work Matters How will you make a difference? 1. Manage business office operations which will achieve the established productivity standards for the department: a. Assist in establishing policies and procedures as they relate to the financial goals of the facility. b. Implement and monitor business office procedures, and address systematic problems quickly. c. Review the work quality of all facility employees supplying data to the Business Office, and report this quality of data received to the facility’s administration. d. Implement business office procedural guidelines which will facilitate a smooth work flow and accurate follow-up on all activity. 2. Effectively manage the accounts receivable functions for the facility. a. Maintain a dialog and working knowledge with all third party payers. b. Assist case management in the areas of denial tracking, re-certification concurrent review and appeal of denials. c. Active participation in daily census meeting for the purpose of supplying the Census Status Report and other information under the control of the Business Office. d. Complete and submit the monthly Business Office operations reports as directed. 3. Manage patient account maintenance functions for the facility: a. Review and distribute daily patient account billings. b. Define and prioritize account follow up activity on problematic accounts. c. Resolve credit balance accounts. d. Audit and review all open patient accounts listed on the aging system once a month. e. Provide guidance to the Admission Clerk/Insurance Verifier with the establishment of payment schedules for patient’s families. f. Review admission folders daily 4. Manage and develop an effective Business Office staff: a. Interview applicants for business office positions and obtain appropriate approvals for hiring decisions. b. Assist in new employee orientation and continuing education for all business office staff. c. Review work of the department staff and recommend improvements to enhance performance or resolve problem situations. d. Define the education needs of self and staff and facilitate and/or arrange for training surrounding developmental needs. 5 Review daily all collection reports, taking corrective actions as necessary. 6. Review daily census and assure all proper information has been obtained. 7. Maintain monthly reconciliation of general ledger accounts, providing reports as required.

Requirements

Bachelor's degree in business administration or related field preferred, with certification through HFMA or AEPAM (CMPA or CPAM); or equivalent combination of education and experience.
Minimum of two (2) years’ experience in a multi-faceted business office preferably in a health-care setting, with one (1) year supervisory/management experience preferred.
Experience with computers and business software programs, particularly Excel.

Responsibilities

Manage business office operations which will achieve the established productivity standards for the department
Effectively manage the accounts receivable functions for the facility.
Manage patient account maintenance functions for the facility
Manage and develop an effective Business Office staff
Review daily all collection reports, taking corrective actions as necessary.
Review daily census and assure all proper information has been obtained.
Maintain monthly reconciliation of general ledger accounts, providing reports as required.