Business Office Manager

Chicago Behavioral Hospital•Des Plaines, IL

9d•$65,000 - $75,000•Onsite

About The Position

The Business Office Manager function is responsible for overseeing timely follow-up and collection of third-party payer receivables to ensure maximum reimbursement and minimal aging of accounts. This role supervises billers, collectors, and financial counselors; serves as the primary liaison between the facility and third-party payers; and supports month-end close processes. Responsibilities include reviewing and troubleshooting accounts, processing and submitting weekly and monthly reports, preparing required logs, training and supporting staff, and ensuring adherence to departmental, facility, and corporate policies. Working knowledge of hospital billing, insurance regulations, and revenue cycle operations is required.

Requirements

Knowledge of hospital billing and collection workflows, including third-party payer follow-up.
Knowledge of general ledger accounts and adjustment processes.
Knowledge of report preparation, logs, and reconciliation for month-end close.
Knowledge of computer systems and software applications, including basic MS Excel.
Skill in organizing, supervising, and prioritizing workloads to meet strict deadlines.
Skill in reviewing staff work and recommending performance improvements.
Ability to communicate effectively with patients, staff, leadership, and third-party payers.
Ability to demonstrate tact, professionalism, resourcefulness, patience, and dedication.
Ability to accept direction and adhere to facility, departmental, and corporate policies and procedures.
Ability to maintain confidentiality of employee and patient information.
Ability to adapt communication and service delivery to various patient age groups (adult and geriatric).
Ability to work effectively in a fast-paced, deadline-driven environment.
Ability to meet reporting and month-end close timelines.
Ability to react calmly and effectively when resolving issues or addressing urgent situations.
High school graduate or equivalent preferred.
A minimum of two (2) years of collection experience in a healthcare setting is required or any combination of education, training, or experience in a business office environment.
Working knowledge and understanding of insurance rules and regulations is needed.
Basic familiarity with MS Excel.
Excellent communication skills and a professional demeanor is needed.
Detail oriented and possessing strong time management skills is necessary in order to manage multiple priorities in a fast-paced environment.
May be required to work occasional overtime and flexible hours.
Weekend/holiday work will be required if the first day of the month falls on a Saturday or Sunday.

Nice To Haves

Hospital experience highly preferred.

Responsibilities

Overseeing timely follow-up and collection of third-party payer receivables
Supervising billers, collectors, and financial counselors
Serving as the primary liaison between the facility and third-party payers
Supporting month-end close processes
Reviewing and troubleshooting accounts
Processing and submitting weekly and monthly reports
Preparing required logs
Training and supporting staff
Ensuring adherence to departmental, facility, and corporate policies

Benefits

Monthly bonus eligible
401(k) + matching
Health Insurance
100% company-paid life insurance coverage up to 2x your annual salary
Vision insurance
Dental insurance
100% company-paid long term disability insurance
Paid time off
Paid holidays
Cafeteria on site + discounted meals
Employee engagement events
Employee assistance program
Employee recognition program
Free parking
Career & training development opportunities
Dynamic and inclusive work environment
Engaged management team dedicated to your success
A guiding mission and set of values that serve as both our northstar and yours, anchoring our collective purpose and aspirations