Business Office Manager

PALLADIAN EMPLOYEE SERVICES LLC•Maryland Heights, MO

16h

About The Position

Looking for a role where no two days are the same and your superpower is juggling about ten things at once (without dropping the ball—or the stapler)? We’re on the hunt for a dependable, detail-loving, self-sufficient office guru who can handle billing, HR, accounting, and customer service with equal flair. If you can balance spreadsheets and balance a smile while answering the phone, you might just be our hero. You’ll be the behind-the-scenes superstar making sure the business side of care runs as smoothly as the care itself. From billing to HR to customer service, you’re the glue that holds it all together—and the friendly face that makes the tough stuff a little easier.

Requirements

A High School diploma (or equivalent) is required
2–3 years of experience in accounts receivable, collections, or something equally thrilling in the world of numbers
Must know your way around Medicaid/Medicare and long-term care billing
Fluent in the ancient language of Accounting 101 (debits, credits, and not panicking when numbers don’t match)
Billing and collections skills sharper than your favorite #2 pencil
Microsoft Excel and Word wizardry required
Computer skills that impress your coworkers when the printer jams and you magically fix it
Communication chops: you can explain billing to a family, charm a vendor, and politely tell spam callers “no thanks.”
Customer service instincts strong enough to keep residents, families, and staff smiling—even on Mondays
Grammar and spelling skills that would make your high school English teacher proud
The ability to make smart decisions without consulting a Magic 8 Ball (most of the time)

Nice To Haves

Associate’s in Accounting or Business

Responsibilities

Tame the daily census forms and reconcile them
Stay sharp on Medicare, Medicaid, and the alphabet soup of billing programs (MMAI, MLTSS, Advantage)
Help families navigate pre-approvals, authorizations, and financial paperwork
Keep billing files neat, organized, and compliant
Chase down accounts receivable
Manage the Resident Trust Fund
Balance deposits, withdrawals, receipts, and adjustments
Help with new hire onboarding, background checks, and making sure everyone’s paperwork is shiny and compliant
Track licenses, training, and employee files
Run payroll, approve vacation time, and ensure bonuses are logged
Be the go-to guide for benefits, renewals, and making sure no one misses their coverage
Answer phones with charm and accuracy
Keep mail, office supplies, and equipment running
Greet residents, families, staff, vendors, and even the occasional lost delivery driver with warmth and professionalism
Keep the front entrance stocked with materials and welcoming to all who walk through
Step in with the Administrator when problem-solving is needed