Business Office Manager - Dining Services

NEXDINE Hospitality

26d•$60,000 - $70,000

About The Position

The Business Office Manager – Dining Services supports NEXDINE Hospitality’s Senior Living communities by providing financial oversight, administrative leadership, and operational support to dining services. This role is responsible for managing spend-downs, inventory controls, labor budgets, scheduling support, and catering administration while ensuring compliance with NEXDINE standards and community expectations. The Business Office Manager partners closely with Dining, Finance, Operations, and Community Leadership to drive accountability, efficiency, and a high-quality resident dining experience.

Requirements

Associate or bachelor’s degree in Business, Accounting, Hospitality Management, Healthcare Administration, or related field preferred
2–4 years of experience in business office management, finance, or administrative support within senior living, healthcare, or hospitality
Strong understanding of food and supply cost controls, labor management, and inventory systems
Proficiency in Microsoft Excel and financial, purchasing, or labor management systems
Financial acumen and attention to detail
Strong organizational and time-management skills
Ability to analyze data and communicate insights clearly
Collaborative, service-driven approach
Commitment to resident satisfaction, quality, and compliance

Nice To Haves

Experience working in a senior living environment preferred

Responsibilities

Financial Oversight & Spend Management
Manage and track monthly food, supply, and operating spend-downs in alignment with NEXDINE budgets and financial targets
Monitor purchasing activity, invoices, and vendor statements to ensure accuracy, appropriate coding, and timely processing
Identify cost variances, trends, and opportunities for improved financial performance
Support forecasting, budget planning, and month-end close activities
Inventory, Floor Stock & Nourishments
Track and reconcile floor stock and nourishment inventories, ensuring appropriate par levels across care levels (IL, AL, MC)
Partner with nursing and community teams to monitor nourishment usage and cost allocation
Maintain accurate documentation to support survey readiness, audits, and regulatory compliance
Assist with inventory counts and variance analysis
Catering & Community Events
Manage catering and community event requisitions, ensuring accurate pricing, approvals, and documentation
Coordinate with culinary and operations teams to confirm menus, staffing needs, and service requirements
Track internal and external catering revenue and expenses in accordance with NEXDINE standards
Support marketing, resident engagement, and prospective resident events through accurate financial tracking
Scheduling & Labor Budget Management
Support development and maintenance of dining schedules aligned with labor budgets, productivity standards, and census levels
Monitor labor hours, overtime, and premium pay, escalating risks or trends to dining leadership
Assist with payroll review and reconciliation to ensure accuracy and compliance
Partner with leadership to proactively adjust staffing plans based on occupancy, service models, and special events
Administrative & Cross-Functional Support
Maintain departmental records, reports, and financial documentation in accordance with NEXDINE policies
Serve as a liaison between Dining Services, Finance, HR, and Community Leadership
Support onboarding and training of dining leaders on NEXDINE systems, ordering platforms, and reporting tools
Participate in surveys, audits, and internal reviews related to dining operations