Business Office Coordinator

MAINE VETERANS HOMES • Caribou, ME

11d

About The Position

The Business Office Coordinator is responsible for overseeing the financial and administrative operations of MVH - Caribou. This role ensures accurate billing, compliance with state and federal regulations, and effective coordination of business office functions, including resident accounts, payroll support, accounts payable/receivable, and customer service for residents and families.

Requirements

• A high school diploma or equivalent is required.
• A minimum of three years combination of post-secondary education, training, or experience with considerable knowledge of bookkeeping and data entry management.

Nice To Haves

• Healthcare business operations, especially in long-term health care, preferred.

Responsibilities

• Manage resident billing, including Medicare, MaineCare (Medicaid), private pay, and third-party insurance.
• Ensure accurate and timely submission of claims and follow up on denials and outstanding balances.
• Oversee resident trust accounts in compliance with state and federal regulations.
• Monitor accounts receivable and support collection efforts while maintaining professionalism and sensitivity to residents and families.
• Support payroll processing and maintain employee personnel files in coordination with HR.
• Serve as a point of contact for residents and families regarding billing questions and financial concerns.
• Provide clear explanations of charges, coverage, and payment options with empathy and professionalism.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED