Business Office Clerk

Remedy Behavioral Health•Florence, AL

8h•Onsite

About The Position

The Business Office Clerk supports the revenue cycle by managing claim denials, patient accounts, insurance verification, and payment processing. This role serves as a primary contact for patients and staff regarding billing and insurance questions and resolves routine and complex account issues while ensuring accuracy, documentation, and payer compliance. Primary Priority: Work the claim denial task bucket daily — research, correct, and forward claims for appeal or reprocessing to ensure timely reimbursement.

Requirements

High school diploma or equivalent required
Minimum 2 years medical office or billing experience preferred
Working knowledge of CPT, HCPCS, and ICD-10 coding
Experience with EMR and practice management systems
Knowledge of insurance billing and denial resolution
Strong attention to detail and organization
Ability to multitask in a fast-paced environment
Sound judgment and quick decision-making ability
Maintains confidentiality of sensitive information
Excellent written and verbal communication skills
Strong interpersonal skills with patients and healthcare professionals
Ability to work independently and maintain productivity
Team-oriented with strong customer service skills

Nice To Haves

Minimum 2 years medical office or billing experience preferred

Responsibilities

Work denial work queue and billing tasks daily
Research claim denials, correct claims, and submit to billing team for appeal or reprocessing
Respond to patient and staff billing inquiries and resolve account issues
Verify insurance coverage, benefits, and authorizations
Ensure required documentation is present prior to billing
Review and validate superbills before submission to billing team
Enter hospital charges weekly
Verify and update insurance at patient check-in
Create daily clinic schedules to ensure copays and balances are addressed
Establish patient payment plans as needed
Process payments (credit card, checks, Papaya) and prepare deposits
Upload mailed payments for posting
Serve as insurance resource for outpatient clinic staff
Follow all HIPAA, regulatory, and company policies
Report compliance concerns to supervisor/HIPAA Officer
Participate in required training and quality improvement activities