Business Office Call Center Supervisor

Nevada Regional Medical Center•Nevada, MO

46d

About The Position

Essential Functions: Supervisor over the Business Office Call Center The above statements are intended to describe the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Requirements

Ability to communicate clearly and effectively with all levels
Ability to work well with coworkers.
Ability to perform simple mathematical equations.
Ability to prioritize and complete multiple tasks simultaneously.
Effective oral and written communication skills.
Requires standing, sitting or walking for up to 8 hours or longer per workday.
The ability to lift up to 50 lbs.
High school graduate or equivalent.

Nice To Haves

2+ years of experience
Previous experience in customer service
Knowledge of medical terminology and familiarity with medical diagnostic procedures

Responsibilities

Prepare and submit itemized statements to various requesters either electronically or by paper.
Handles patient inquires and answers questions from patients.
Identifies and resolves patient billing problems.
Take payments by phone, follow-up on missed payments and resolve financial discrepancies.
Work with billing to resolve accounts.
Identifies and initiates refunds to patients.
Calls and speaks to patients with review findings of their queries.
Balance patient accounts.
Maintain patient confidentiality.
Other duties as assigned.