Business Manager

the Voith Group•Appleton, WI

About The Position

About the Voith Group The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 20,700 employees, sales of € 4,8 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe. Voith is hiring for: Business Manager Appleton, WI About OnCare: Join OnCare Digital Assets and become part of a team of empowered industrial electronics professionals that create award-winning automation solutions for the major paper mills of North America. OnCare Digital Assets is the largest third-party Quality Control System service provider on the continent, providing automation support to pulp C paper industry leaders. Position Summary: A Business Manager leads service business through developed business plans, and delivery and execution of service solutions in compliance with customer specifications and contractual agreements, leading a team of field personnel, managing a PCL, growing the service business inside existing and new customer locations, and reporting the current and future performance of the department. Key responsibilities include daily engagement and teaming with customers, team members, sales and marketing, and project operations to ensure customer satisfaction, excellence in delivery, and profitable growth.

Requirements

Bachelor’s degree in engineering or relevant job experience
Must have at least 5 years of managing service solutions, customer expectations, and PCL
Successful experience servicing industrial automation, technical knowledge/application of Quality and Distributed Control Systems (QCS/DCS) and process control
Understanding of Good Maintenance Practices, Root Cause Failure Analysis, and task scheduling
Demonstrated track record interfacing and presenting solutions to manufacturing customers on levels from line management to plant/facility management
Polished professional with excellent organizational, communication orally, in writing and interpersonal skills
Proven track record of demonstrated leadership, ability to delegate authority, hold others accountable, and exceed assigned goals and objectives
Demonstrated business acumen including financial planning, budgeting, and negotiation skills
Strong problem-solving skills: ability to identify, anticipate problems before they occur
Ability to grasp technical and customer issues and turn into business actions
Demonstrated effectiveness to produce needed results in a multiple task, deadline driven environment; able to move from one task to another seamlessly
Ability to understand and convey complex technical solutions, hardware and software deliverable and technical and financial results/issues, to OnCare and customer management
Track record of management abilities that reflect strong people leadership skills including but not limited to coaching, performance managing, evaluating, communicating, developing talent within the organization

Responsibilities

Develop long-term, high quality sustainable business relationships with customers by engaging with management teams and consistently exceeding expectations
Ensure timely and cost-effective management of service contracts by providing preventive maintenance and service according to contract requirements, ensuring guaranteed customer savings, delivering on commitments, and maximizing customer satisfaction and peace of mind
Actively participate in sales pursuits and project implementation with appropriate Account Managers. If capable, operate as a working leader on existing customer contracts in support of service operations
Manage overall PCL including department budget, location costs, and team compensation. Take full responsibility for achieving cash goals, including actions in support of past due receivables collections
Lead contract reviews and negotiations with service customers and vendors to maximize contract retention
Report, analyze, interpret, and maintain monthly, quarterly, and annual financial and operating estimates on revenue and cost, data/variances to regional management
Lead by example to establish and maintain positive employee relations and maximum productivity by fostering open communication, providing regular performance feedback and ongoing talent assessment, identifying, and communicating goals for measuring team performance, conducting career development discussions with reports and help them to build development plans in support of current and future technology needs as well as customer relations skills
Coach team members to drive achievement of customer results, implementation of process improvements, customer satisfaction and increase performance levels wherever possible
Effectively manage a dispersed and culturally diverse services team
Champion our safety culture through demonstrated understanding, commitment and action supporting the organizations safety and environmental requirements/regulations