Business Manager

City of Hopewell, VA•Hopewell, VA

59d

About The Position

We are seeking a dynamic and experienced Business Manager to oversee the operations of our recreation and park services. The ideal candidate will play a crucial role in managing our website, social media presence, and software systems, while also acting as a liaison for human resources. This position will ensure exceptional customer service, oversee memberships, manage budgets, and handle accounts payable within a recreational context. Work is performed under general direction. Supervision is exercised over subordinate personnel.

Requirements

Bachelor's degree in business administration or related field and considerable experience in office management including supervising administrative support staff, or equivalent combination of education and experience.
Minimum of 3 years of experience in a business management role, preferably in recreation or community services.
Experienced in customer service and human resource functions.
Thorough understanding of public sector laws, regulations, and administration.
Technical expertise in functional area.
Strong knowledge of website management, social media marketing, recreational programming.
General knowledge of grant writing
Proficient in financial management and budgeting preferably within a recreational context.
Strong communication, organization, and time-management skills.
Advance proficiency in Microsoft Office Suite and relevant software applications.
Ability to build and maintain relationships with all levels of organization and the general public.

Nice To Haves

Certified Park and Recreation Professional - preferred.

Responsibilities

Coordinates and oversees the department's daily operations as it pertains to staffing, purchasing, finance, and/or accounting decisions to include review of invoices, vouchers, and bills for payment.
Supervises direct reports; assigns, directs, trains, and inspects the work of staff; rewards, disciplines, coaches, counsels, and evaluates staff performance; develops staff schedules; recommends transfers, promotions, suspensions, terminations, and demotions.
Oversees and monitors departmental budget preparation and control; assists with requesting bids, evaluating responses, and managing contracts; researches and writes Federal, State, and private grants.
Supervises the preparation and maintenance of personnel and other records.
Acts as a liaison between the department and other City departments or divisions; consults with officials or other divisions and departments on current issues and projects; represents the department or division head as delegated.
Prepares a variety of reports to assist top management in decision-making and to meet regulatory requirements.
Assists management with long-term planning including development of agency goals, objectives, and policies; evaluates current department policies, procedures, and projects under way and makes appropriate change recommendations.
Oversees the development, maintenance, and improvement of the department's website.
Develop and implement a comprehensive social media strategy to promote recreational activities, parks, and community events.
Manage and maintain software systems related to recreation management, program registration, facility booking, and workorders, ensuring efficiency and user satisfaction.
Collaborate with city's human resources department to support hiring, training, and performance management for department.
Ensure exceptional customer service standards are met in all recreational programs through staff training and support. Address customer inquiries and resolve issues promptly to enhance participant satisfaction.
Oversee membership enrollment and retention as well as develop and manage communication strategies regarding member benefits and events.