Business Manager

HSBC•Geneva, IL

25d

About The Position

The opportunity : Business Manager Being part of HSBC in Switzerland, you’ll help evolve and grow our business. What you will do: The Business Manager will play a crucial role in ensuring operational efficiency and strategic alignment within the Private Banking division in Switzerland. This position serves as a critical bridge between the Front Office, IT, COO and other functions of the bank, focusing on incident management, process improvements, control execution, and the successful implementation of strategic initiatives In this role you will: Serve as the primary point of contact for IT and process-related incidents impacting the Front Office. Monitor, prioritize, and escalate issues to relevant stakeholders, ensuring timely resolution. Collaborate with IT teams to identify root causes and propose long-term solutions to recurring issues Analyse and streamline existing processes to improve efficiency and reduce manual workload; Develop and implement best practices for handling operational tasks, ensuring consistency across teams. Support the Front Office in their daily tasks. Help to prioritize, identify bottle necks, issues and resolve them. Become a trusted and objective advisor to the business; Perform effective controls to ensure adherence to regulatory requirements and internal standards. Work closely with risk and compliance teams to address any identified control gaps; Coordination and effective communication between various teams, functions and markets Strong judgement capabilities in providing general business management support

Requirements

English fluency, written and spoken.
French knowledge would be a plus
Strong written and oral communication and presentation skills
Excellent communication and stakeholder management skills, ensuring clear coordination across departments
Highly structured, organized and pro-active personality with ability to work under pressure in a matrix environment
Independent, pro-active and flexible way of working
Discretion as access to sensitive information
Strong business knowledge and orientation
Experience in supporting projects and change management initiatives
Proactive mindset with a focus on continuous improvement and risk mitigation
Proven track record in Business Management and Control/Risk Management within Private Banking Environment.
Strong knowledge of Private Banking processes and Swiss banking regulations
Minimum of a BA/BS degree in Business Administration, Finance, Economics, IT or related field
Proficiency level on MS Office
Due to immigration restrictions in Switzerland, we will only be able to consider applications from Swiss or EU citizens or from candidates holding a valid Swiss work permit.

Nice To Haves

French knowledge would be a plus
Knowledge of Avaloq highly desirable

Responsibilities

Serve as the primary point of contact for IT and process-related incidents impacting the Front Office.
Monitor, prioritize, and escalate issues to relevant stakeholders, ensuring timely resolution.
Collaborate with IT teams to identify root causes and propose long-term solutions to recurring issues
Analyse and streamline existing processes to improve efficiency and reduce manual workload
Develop and implement best practices for handling operational tasks, ensuring consistency across teams.
Support the Front Office in their daily tasks.
Help to prioritize, identify bottle necks, issues and resolve them.
Become a trusted and objective advisor to the business
Perform effective controls to ensure adherence to regulatory requirements and internal standards.
Work closely with risk and compliance teams to address any identified control gaps
Coordination and effective communication between various teams, functions and markets
Strong judgement capabilities in providing general business management support

Benefits

We offer a comprehensive and competitive package of benefits usually covering healthcare, life assurance, pension, and family friendly leaves, as well as many other benefits to support your wellbeing.
HSBC operates multiple variable pay plans, to reflect the diverse nature of the businesses, roles and markets in which we operate.
Variable pay is designed to reward colleagues for their individual performance and contribution, as well as the performance of their relevant Business / Infrastructure, and the overall Group.
HSBC has been certified “Top Employer 2026” in Europe.
This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in France, Germany, Italy, Luxembourg, Netherlands, Poland, Spain and Switzerland.
HSBC is a signatory company of the Advance Charter.
This Charter is a commitment towards gender equality in business and hence a workplace environment that supports a fair and balanced approach to hiring, remunerating, promoting and retaining female talent.
Being open to different points of view is important for our business and the communities we serve.
At HSBC, we’re dedicated to creating diverse and inclusive workplaces.
We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.