Business Manager-Uniforms

Dallas Cowboys & Jones Entities•Frisco, TX

2d•Hybrid

About The Position

The Business Manager oversees the planning, execution, and structure of the Account Manager team for 81Eighty’s uniform clients. They lead a sales organization in a growth-focused environment while transforming and building structure at scale. The Business Manager reports to the Director.

Requirements

8+ years of account management experience
2-4 years of managing a sales and/or account management team
2-4 years of retail, buying and/or planning experience
Demonstrates critical analytical skills
Proven ability to create strong client relationships
Proven ability to problem solve and think strategically
Ability to prioritize and manage multiple tasks/assignments
Ability to effectively present and sell solutions and strategies to the client
Communicate clearly and effectively, detail oriented, and organized
Positive and driven team player with a can-do attitude

Responsibilities

Recruit, lead and scale a high-performance customer success organization
Create and manage team calendars, organize team touch bases, establish due dates, and develop internal SLAs for ensuring optimal client expectations
Leads direct reports, setting direction and ensuring clarity around priorities and department goals
Acting expert in the account management field with the ability to educate reports on strategy, sales technique, and relationship building
Create, implement, and track routine sales reporting for clients and uniform business
Monthly touch bases with key uniform contacts
Quarterly customer meetings to review business and planning
Seek and identify opportunities through developing new and building existing relationships with clients
Develop proposals and negotiate/close contracts while protecting and managing risk
Actively manage customer contract renewals
Partners with each Account Manager to build budgeting and sales plans
Lead and delegate uniform programs, taking lead on highly visibly and/or high volume programs
Point-of-contact between clients and 81Eighty team, delivering a high-level of customer service to ensure ultimate customer satisfaction
Lead client facing calls and in-person meetings, traveling as needed
Develops line plans, manages open to buy, and inventory position
Provides direction and leads collaborative strategy with merchandisers, marketing team, e-commerce team, and production team on product offerings and client requests
Achieve annual or seasonal-based revenue goals while hitting profit margins
Show a strong bias for action and the ability to seize the opportunity, problem solve, coordinate, and manage numerous programs and schedules simultaneously in a fast-paced, dynamic, and cross-functional environment