Business Manager, Customer and Partner Engagement

Microsoft

About The Position

The purpose of Industry Solutions Delivery (ISD) is to accelerate Microsoft commercial cloud growth by selling and delivering solutions which drive the adoption and use of Microsoft technologies for customers and partners. Our team brings together deep industry expertise, sales strength, and engineering capabilities to help customers bridge the trillion-dollar technology adoption gap better and faster. We deliver differentiated products and a simplified customer digital journey that enables customers to achieve their business outcomes. Our organization is at the forefront of innovation, driving value across the entirety of the customers’ digital and AI transformation journey through repeatable and customized cutting-edge solutions powered by Microsoft Cloud and AI. We take pride in embodying Microsoft's mission of empowerment, promoting a growth mindset, inspiring excellence, and fostering a culture of inclusivity where everyone is encouraged to share their unique perspectives and be their authentic selves. By joining our team, you'll have the opportunity to contribute to life-changing innovations that impact billions of people worldwide.

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
OR equivalent experience.

Nice To Haves

Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement
OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement
OR equivalent experience.

Responsibilities

As a Business Manager, Customer and Partner Engagement (CPE) you will report to the ISD Customer and Partner Engagement Lead in the ISD Chief of Staff Office. You will be responsible for supporting the CPE Lead with all customer and partner engagements for the ISD CVP.
Support the CPE Lead with the development of a customer engagement strategy and execution model for the ISD CVP aligned to the team’s strategy, goals, and objectives. This includes maintaining and improving the criteria and triage process for directing ownership of customer engagement activities.
Help the CPE Lead organize and execute the rhythm to support executive sponsored accounts and for specific sales and delivery engagements which require CVP involvement (including process, solid engagement plans with clear objectives, customer, and partner insights).
Ensure the ISD CVP is prepared for all customer and partner meetings with appropriate briefing materials.
Track all actions coming from customer and partner engagements, working with the CPE Lead to provide status to the ISD CVP and ISD Executive Office.
Look for opportunities to leverage agentic AI and develop solutions that increase speed, quality, and organization of the CPE function
Coordinate and manage to closure all customer issues directed to the ISD CVP.
Plan and prepare customer and partner visits when the ISD CVP is engaged.
Maximize customer, partner, and field engagements undertaken by the ISD CVP during planned travels.
Embody our Culture and Values.