Business Line MV Drives Service Operations Manager - USA

ABB•New Berlin, WI

14d•Hybrid

About The Position

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: Business Line Manager, Medium Voltage Drives - MOSE In this role, you will have the opportunity to lead local operations with accountability for day-to-day execution, exceeding customer expectations through efficient operational performance. Each day, you will drive lean and faultless operations across the extended value chain, optimizing cost and ensuring customer satisfaction. You will also showcase your expertise by creating, implementing, and reviewing the operations strategy for the designated area, based on the global strategy. The work model for the role is: Hybrid; New Berlin, WI This role is contributing to the Motion Services - Medium Voltage Drives Division.

Requirements

Bachelor’s or Master’s degree in Engineering, Operations Management or a related field.
8 years of experience in Operations Management, with a strong focus on process optimization, project execution, and quality assurance.
Experience in Occupational Health and Safety (OHS), ensuring compliance and promoting a safe work environment.
Data-driven mindset, using data management tools to support decision-making and continuous improvement.
Experience in people management in a direct and indirect line and showcase your ability to lead and inspire others effectively.
Customer-centric, proactive, and take ownership in delivering high-quality, timely, and value-adding services.
Travel requirement - 0 - 5%
Candidates must already have a work authorization that would permit them to work for ABB in the US.

Responsibilities

Purchase Order to Cash process, driving all operational aspects from receiving the PO to the point where all agreed deliverables are accepted.
Responsible for all operational metrics like COTD, cash collection, quality, adherence to costs etc.
Driving strategic alignment by defining and executing operations strategies that support broader business goals, ensuring resilient structures and active contribution to overall service development.
Ensuring customer satisfaction and continuous improvement by fostering a customer-focused culture, optimizing business processes, and delivering service excellence and profitability.
Building high-performing teams and a culture of safety and integrity through talent development, organizational effectiveness, competence assessments, and strict adherence to HSE and compliance standards.
Managing end-to-end operations and risks by overseeing the full value chain, achieving KPIs such as Complete and On-Time Delivery, ensuring budget adherence, optimizing supply and capacity planning, and deploying quality and risk management systems.

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.