Business License Specialist

City of Goose Creek, SC•Goose Creek, SC

53d•Onsite

About The Position

This position is responsible for the accurate processing of business licenses, hospitality and accommodations tax accounts and providing essential support to water and sewer services.

Requirements

High School Diploma or equivalent.
Two years' experience in an office setting, to include contact with the public, utilizing computers, and handling cash, required.
Any combination of education and experience totaling two years may be considered.
Ability to obtain accreditation through MASC within three years of date of hire, required.
Valid South Carolina Driver's License with a good driving record.
Knowledge of principles and processes for providing excellent customer service, including accurate and thorough communication and the evaluation of customer satisfaction and opportunities to become a customer advocate.
Knowledge of techniques for providing a high level of customer service by effectively dealing with vendors, contractors and City staff.
Knowledge of water billing, business license, and permit procedures.
Knowledge of accounting and basic mathematic functions.
Ability to operate general office equipment including scanner, printer, copier, telephone, and computer with Microsoft Office Suite.
Ability to foster and develop partnerships with community representatives, external agencies, stakeholders, and vendors.
Ability to provide quality customer service, including handling difficult customers.
Ability to effectively handle communications that involve a high degree of difficulty (i.e., contentious confidential sensitive or political) with very diverse, very important contacts both inside and outside of the organization.
Ability to use discretion, persuasion, conciliation, dispute resolution, and mediation or negotiation skills when dealing with and/or facilitating complex and unusual situations.
Ability to organize work and stay focused. Must be able to work with regular interruptions.
Ability to work under pressure in a fast-paced environment.
Ability to multi-task.

Nice To Haves

Associates degree, preferred.
Two years' experience in the business licensing field, preferred.
Accreditation in business licensing through the Municipal Association of South Carolina (MASC), preferred.
Member of the South Carolina Business Licensing Officials Association, preferred.
Knowledge of NAICS codes and MASC model business license ordinance preferred.

Responsibilities

Processes all business license requests to include verifying compliance, determining classification, assessing fees, and monitoring renewals.
Assists the public with questions, comments, complaints, and problems regarding all aspects of City services.
Greets visitors and answers the telephone, provides accurate information to callers and/or forwards calls to appropriate finance personnel; takes messages as needed and/or directs calls and routes information to appropriate Department, as needed.
Handles general public complaints or concerns and/or directs inquiries to appropriate finance department personnel.
Process and collect revenues for business license taxes, hospitality and accommodations tax and water/sewer payments for both the City and the Berkeley County Water and Sanitation Authority.
Enters data into computer system and sets up new accounts for customers.
Creates and completes service orders to include connects, disconnects, leak checks, and other services.
Receives, prepares, processes, and files various reports and records to include water bill payments, turn-off lists, service orders, and customer history reports.
Report and process delinquent accounts as administered by the South Carolina Set-off Debt Program.
Attends training, meetings, seminars and/or workshops to enhance job knowledge and skills.
Compiles reports as needed.
Serves as back up to co-workers.
Performs other duties as assigned.