Business License Inspector Supervisor | Department of Licensing and Consumer Protection

City and County of Denver • Denver, CO

8d • $65,000 - $76,000 • Onsite

About The Position

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. The Department of Licensing and Consumer Protection is seeking a Business License Inspector Supervisor to support the department’s mission of protecting the public’s health, safety, and welfare by serving our community through the regulation of businesses. As a Business License Inspector Supervisor, you’ll lead a team of inspectors responsible for enforcing compliance across a wide range of regulated businesses—including marijuana dispensaries, liquor establishments, food vendors, and short-term rentals. This role is ideal for a strategic thinker with a passion for public safety, regulatory enforcement, and team development.

Requirements

• Previous Regulatory or Licensing Experience: You have a strong background in regulatory enforcement, compliance, or licensing—ideally within a municipal or government setting—and understand how to navigate complex rules, ordinances, and investigative procedures with accuracy and professionalism.
• High Ethical Standards: You demonstrate integrity, fairness, and sound judgment in all aspects of your work. You uphold the law with consistency and professionalism, and you approach sensitive investigations and enforcement actions with discretion and respect for all parties involved.
• Exceptional Oral Communication: You effectively convey information to individuals and groups, tailoring your message to the audience and situation. You’re a skilled presenter, an active listener, and responsive to both verbal and nonverbal cues.
• Strong Reading Comprehension: You can interpret complex written materials—including technical regulations, reports, and data visualizations—and apply that knowledge to real-world enforcement and compliance scenarios.
• Sharp Reasoning & Analytical Thinking: You identify patterns, principles, and relationships in data and regulations, drawing accurate conclusions and making sound decisions that support public safety and regulatory integrity.
• Clear and Persuasive Writing: You communicate in writing with clarity, organization, and purpose, whether drafting reports, correspondence, or documentation for legal proceedings.
• Results-Driven Mindset: You set high standards for quality and timeliness, maintain a strong focus on customer service, and consistently deliver on goals and expectations.
• Influence & Collaboration: You build trust and credibility across teams and departments, effectively persuading and guiding others toward shared objectives. Your collaborative approach helps drive positive outcomes and fosters strong working relationships.
• Education requirement: Graduate from high school or possession of a GED, HiSET or TASC Certificate.
• Experience Requirement: Five (5) years’ experience performing investigations and enforcement work on businesses to ensure licenses comply with various codes, rules and regulations.
• Licensure/Certifications: This job requires driving. Requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment.

Responsibilities

• Regulatory Enforcement & Investigations Conduct and oversee compliance investigations related to code and regulatory policies of various business establishments, including, but not limited to, marijuana, liquor, and tobacco establishments.
• Investigate citizen complaints and related community concerns at licensed premises, including, but not limited to, short-term rentals and residential rentals. This includes supervision of staff investigating new and renewal short-term rental applications to ensure municipal code compliance.
• Gather evidence, prepare written reports of investigative findings and prepare cases for enforcement action, including but not limited to issuing notices of violation, administrative citations, and orders to show cause why a license should not be disciplined.
• Testify in hearings and court proceedings regarding investigations and complaints.
• Team Leadership & Staff Development Supervise Business License Inspectors conducting compliance investigations across regulated industries and respond to consumer protection complaints, Conduct hiring interviews and select candidates for inspector roles.
• Provide work instruction, assign tasks, and review work for accuracy and completeness.
• Evaluate employee performance, provide feedback, and formally document performance.
• Handle disciplinary actions, resolve grievances, and promote a culture of accountability.
• Foster teamwork, encourage innovation, and support staff development and coaching.
• Operational Oversight & Process Management Serve as a subject matter expert in business license enforcement across the department and city.
• Develop and manage work plans, schedules, and priorities to ensure adequate staff coverage.
• Monitor unit activities for quality, effectiveness, and efficiency.
• Ensure safety measures are followed during inspections and enforcement actions.
• Work occasional night or weekend shifts to supervise inspectors and participate in compliance monitoring.
• Cross-Departmental Collaboration & Innovation Collaborate with other city departments on overlapping inspection responsibilities.
• Promote regular communication and inform staff of relevant business issues and organizational impacts.
• Identify and implement process improvements aligned with DLCP’s innovation strategy.
• Encourage a mindset of continuous improvement and operational excellence.

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED