Business Lending Support Specialist

TEKsystems•Pensacola, FL

4d•$21 - $21•Hybrid

About The Position

We’re looking for a strong customer-focused professional to support inbound member calls related to credit card services. The primary goal of this role is to help reduce member hold times to under five minutes (currently averaging around six). You’ll handle approximately 20+ inbound calls per day, assisting members with questions such as how to apply online or what criteria are reviewed for credit card approvals. While this information is available on the website, many members may not have seen it—so you’ll guide them through the online resources and help them find what they need. Typical call length ranges from 3–6 minutes.

Requirements

Strong customer service skills
Ability to work independently and as part of a team
Comfortable adapting quickly to change
High proficiency with technology and web-based tools
Strong organizational, planning, and time‑management skills
High attention to detail and accuracy
Ability to meet deadlines consistently

Responsibilities

Handle 20+ inbound calls per day focused on credit card inquiries
Guide members through the website and online tools
Provide clear, helpful information in a fast-paced environment
Managing assigned weekly tasks and reviewing various reports in rotation
Working the conditional approval queue
Following up with members regarding loan next steps, including gathering additional documentation
Frequent member communication to support and complete loan processes
Checking voicemail and coordinating with lending officers for call-backs
Clearing assigned queues in a timely and accurate manner