Business Lending Operations Specialist

Copper State Credit Union•Phoenix, AZ

About The Position

Are you looking for an opportunity to let your skills shine? Come join the team at Copper State Credit Union! We aren't so small that growth opportunities are scarce and we aren't so big that you'll get lost in the shuffle. With 145 employees, we are able to offer similar products and services as our larger competitors, but on a more personalized scale, both with our members and our employees. This approach provides our employees the opportunity to get involved in the organization in a way they may not be able to, in the corporate world. At Copper State Credit Union, we value the contributions of our employees and actively look for ways to be collaborative, within all levels of the organization. Here, you will have the opportunity to roll up your shirtsleeves, put your unique skills to work, and have a voice in developing your role from the ground up. As a Business Lending Operations Specialist, you will: Assist the credit union in meeting its overall business plan goals and maximizing loan profitability within the capital risk limitations of the credit union. Assist in expanding credit product offerings and create efficiencies in the credit union’s credit delivery and risk monitoring processes. Perform routine and complex duties related to business loan applications and boarding and generates complete loan documentation packages for all types of loans, reflecting a strong working knowledge of regulations relevant to commercial and real estate lending. Support the credit request process. Input applicant information such as borrower information, loan purpose, SIC and CRA codes. List loan amount, terms, grade, purpose, collateral and account balances. Order preliminary reports including, but not limited to, title, flood, UCC, Secretary of the State. Run credit reports on current or prospective borrowers as necessary for all related interests. Conduct account research to update member’s complete credit union relationship, demonstrating proficiency in using the credit union’s core system to gather data. Review loan approvals to ensure information is complete and follow up to obtain missing data. Input data and generate loan documents on the loan documentation system or word processing software ensuring accuracy, completeness, and adherence to policy and all terms of approval. Prepare and send commitment, engagement, action and decline letters. Board completed loans on the credit union’s core system and loan documentation software system. Set up and maintain credit and other files for documentation and compliance, vehicle title work, and UCC filings. Work with insurance policies and related reports. Contact agents and work closely with loan officers and members to ensure proper insurance is received and maintained. Process commercial and real estate loan payments and advances. Analyze and process all incoming draws, review documentation for proper approvals and make loan disbursements in accordance with contracts. Process interest payments from the member’s interest reserve. Monitor collateral addendas and other tickler systems to ensure proper receipt of UCC, Deeds of Trust, and Title Policy filings and other documentation. Close paid loans and terminate security interest in collateral when applicable. Process various loan reports and callbacks, correcting loan accounting system errors as necessary. Sort and distribute daily and monthly loan reports to applicable branches or departments. Prepare documents and review externally-prepared documents for Small Business Administration (SBA) loans ensuring accuracy, completeness, and compliance with federal regulations. Respond to member inquiries regarding credit union services and/or account discrepancies. Obtain and route necessary information to support departments for extensive account research and/or adjustments. Work closely with other departments in obtaining information and ascertaining necessary corrections. Coordinate a response to member inquiries and ensure prompt answers. Calculate loan pay off amounts for all types of loans and prepare payoff statements for approval, prior to distribution. Assist in cross-training loan servicing personnel in all loan servicing functions. Perform official notary services as required.

Requirements

Requires education equivalent to a four-year high school education or general education degree (GED). Some post-secondary education preferred.
A minimum of 3 years of applicable experience in credit or loan servicing with experience in a commercial lending environment preferred.
Current driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.
Intermediate understanding of loan servicing activities and terminology, application of lending policies, title policies, and related loan regulations such as RESPA, HMDA, and other credit union lending policies
Professional, well-developed interpersonal skills essential for interviewing loan applicants and projecting a positive image as representative of the Credit Union. Ability to succeed in a high stress environment and meet goals and objectives. Demonstrate persistence and the ability to overcome obstacles to best serve our members. Proven ability to build consensus and work effectively within a cross-departmental team.
Excellent organizational and time management skills with the ability to provide leadership, supervision and training for employees in a positive manner to ensure maximum productivity and success.
Technologically Astute – Must demonstrate the ability to use technology to effectively and efficiently perform job functions. Proficiency in Microsoft Office suite and intermediate typing skills required. Experience with commercial ending software programs preferred.
Requires judgment to apply broader aspects of established practices to situations which go beyond clear, concise guidelines. Intensive fact-finding and investigation required to solve major, complex problems. Requires extensive creativity and resourcefulness.
Intermediate mathematical skills required (ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.)

Responsibilities

Assist the credit union in meeting its overall business plan goals and maximizing loan profitability within the capital risk limitations of the credit union.
Assist in expanding credit product offerings and create efficiencies in the credit union’s credit delivery and risk monitoring processes.
Perform routine and complex duties related to business loan applications and boarding and generates complete loan documentation packages for all types of loans, reflecting a strong working knowledge of regulations relevant to commercial and real estate lending.
Support the credit request process. Input applicant information such as borrower information, loan purpose, SIC and CRA codes. List loan amount, terms, grade, purpose, collateral and account balances.
Order preliminary reports including, but not limited to, title, flood, UCC, Secretary of the State.
Run credit reports on current or prospective borrowers as necessary for all related interests.
Conduct account research to update member’s complete credit union relationship, demonstrating proficiency in using the credit union’s core system to gather data.
Review loan approvals to ensure information is complete and follow up to obtain missing data. Input data and generate loan documents on the loan documentation system or word processing software ensuring accuracy, completeness, and adherence to policy and all terms of approval.
Prepare and send commitment, engagement, action and decline letters.
Board completed loans on the credit union’s core system and loan documentation software system.
Set up and maintain credit and other files for documentation and compliance, vehicle title work, and UCC filings.
Work with insurance policies and related reports. Contact agents and work closely with loan officers and members to ensure proper insurance is received and maintained.
Process commercial and real estate loan payments and advances. Analyze and process all incoming draws, review documentation for proper approvals and make loan disbursements in accordance with contracts. Process interest payments from the member’s interest reserve.
Monitor collateral addendas and other tickler systems to ensure proper receipt of UCC, Deeds of Trust, and Title Policy filings and other documentation.
Close paid loans and terminate security interest in collateral when applicable.
Process various loan reports and callbacks, correcting loan accounting system errors as necessary. Sort and distribute daily and monthly loan reports to applicable branches or departments.
Prepare documents and review externally-prepared documents for Small Business Administration (SBA) loans ensuring accuracy, completeness, and compliance with federal regulations.
Respond to member inquiries regarding credit union services and/or account discrepancies. Obtain and route necessary information to support departments for extensive account research and/or adjustments. Work closely with other departments in obtaining information and ascertaining necessary corrections. Coordinate a response to member inquiries and ensure prompt answers.
Calculate loan pay off amounts for all types of loans and prepare payoff statements for approval, prior to distribution.
Assist in cross-training loan servicing personnel in all loan servicing functions.
Perform official notary services as required.