Business Lead & Relationship Manager

CRC Group

37d

About The Position

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Subject Matter Expertise (SME) and Strategic Leadership: Develop and execute business strategies to drive growth and operational efficiency. Collaborate with senior leadership to define goals, priorities, and key performance indicators (KPIs). Provide expert insights on industry trends, underwriting processes, claims management, regulatory compliance, technology enhancement opportunities, emerging risks, and competitive market dynamics. Offer strategic recommendations for operational enhancements and process improvements. Provide training and support to onshore and offshore teams, ensuring they have the necessary skills and knowledge to perform their roles effectively. Project Management and Implementation: Lead the planning, execution, and delivery of cross-functional projects, ensuring timely and successful delivery. Develop and manage project plans, monitor progress, and mitigate risks to proactively address challenges to ensure seamless delivery. Collaborate with cross-functional teams, including finance, onshore production teams, onshore enablement teams, and IT. Process Excellence: Drive continuous improvement initiatives by identifying and resolving process inefficiencies and operational risks. Develop and implement best practices, standard operating procedures (SOPs) and key performance indicators (KPIs) to maintain high service standards. Track performance metrics and ensure adherence to service level agreements (SLAs). Offshore Management: Manage offshore teams to ensure consistent and high-quality service delivery. Provide support and guidance to offshore managers, ensuring alignment with business objectives. Establish effective communication channels to bridge operational gaps. Ensure that offshore teams are aligned with onshore objectives and deliverables, providing guidance and support as needed. Stakeholder Management: Act as a key liaison between internal stakeholders and onshore/offshore teams. Collaborate with onshore teams to understand customer needs and expectations, ensuring that offshore teams are equipped to meet these requirements. Provide regular updates on project progress, performance metrics, strategic initiatives, risks, and risk resolutions. Facilitate effective communication and collaboration between cross-functional teams. Facilitate alignment across cross-functional teams to achieve business goals.

Requirements

• Bachelor’s degree in Business Administration, Risk Management, Insurance, or a related field (required)
• 5+ years of experience in business leadership, relationship management, insurance operations, and project management (required)
• In-depth knowledge of insurance products, underwriting processes, claims management, and regulatory compliance (required)
• Proven ability to drive process improvements, manage large-scale projects, and lead cross-functional teams.
• Excellent strategic thinking, decision-making, problem-solving, and communication skills.
• Strong stakeholder management and negotiation abilities.
• Experience in managing offshore teams and working in a global environment.
• Proficiency in project management tools and methodologies.
• Experience with insurance technology platforms and digital transformation projects.
• Knowledge of regulatory frameworks and industry standards.
• Experience with ImageRight and AIM.

Responsibilities

• Develop and execute business strategies to drive growth and operational efficiency.
• Collaborate with senior leadership to define goals, priorities, and key performance indicators (KPIs).
• Provide expert insights on industry trends, underwriting processes, claims management, regulatory compliance, technology enhancement opportunities, emerging risks, and competitive market dynamics.
• Offer strategic recommendations for operational enhancements and process improvements.
• Provide training and support to onshore and offshore teams, ensuring they have the necessary skills and knowledge to perform their roles effectively.
• Lead the planning, execution, and delivery of cross-functional projects, ensuring timely and successful delivery.
• Develop and manage project plans, monitor progress, and mitigate risks to proactively address challenges to ensure seamless delivery.
• Collaborate with cross-functional teams, including finance, onshore production teams, onshore enablement teams, and IT.
• Drive continuous improvement initiatives by identifying and resolving process inefficiencies and operational risks.
• Develop and implement best practices, standard operating procedures (SOPs) and key performance indicators (KPIs) to maintain high service standards.
• Track performance metrics and ensure adherence to service level agreements (SLAs).
• Manage offshore teams to ensure consistent and high-quality service delivery.
• Provide support and guidance to offshore managers, ensuring alignment with business objectives.
• Establish effective communication channels to bridge operational gaps.
• Ensure that offshore teams are aligned with onshore objectives and deliverables, providing guidance and support as needed.
• Act as a key liaison between internal stakeholders and onshore/offshore teams.
• Collaborate with onshore teams to understand customer needs and expectations, ensuring that offshore teams are equipped to meet these requirements.
• Provide regular updates on project progress, performance metrics, strategic initiatives, risks, and risk resolutions.
• Facilitate effective communication and collaboration between cross-functional teams.
• Facilitate alignment across cross-functional teams to achieve business goals.

Benefits

• Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match.
• CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more.
• Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees