Business Intelligence Manager

Citizens Bank•Westwood, MA

8h•Hybrid

About The Position

The Business Intelligence (BI) Manager leads a portfolio of analytics and reporting solutions aligned to a specific line of business. This role translates business strategy into governed, scalable, insight-driven reporting that supports executive decision-making. The BI Manager operates at the intersection of business, data, and technology — driving modernization, elevating analytical rigor, and building high-performing BI talent. This is a leadership role focused on impact, clarity, and enterprise standards — not report production.

Requirements

Bachelor’s degree in Analytics, Data Science, Information Systems, Business, or related field
7+ years of experience in BI, analytics, or data roles
2+ years of people leadership experience
Strong SQL and data modeling expertise
Experience with Power BI or comparable enterprise BI platform
Demonstrated ability to translate ambiguous business needs into structured analytics

Nice To Haves

Master’s degree in Analytics, Data Science, Statistics, Business Analytics, Applied Mathematics, or related quantitative discipline
Experience in banking or financial services
Experience working with cloud-based data environments (e.g., AWS, Fabric)
Experience leading offshore or distributed teams
Experience modernizing legacy reporting environments

Responsibilities

Serve as the primary BI lead for assigned business stakeholders.
Translate business strategy into a clear BI roadmap and prioritized book of work.
Lead intake, prioritization, and quarterly planning discussions.
Develop executive-ready dashboard mockups prior to development.
Ensure reporting answers defined business questions and drives decisions.
Apply structured problem-solving and quantitative reasoning to ambiguous business challenges.
Ensure analytical outputs are statistically sound and logically defensible.
Guide team members on metric definition, data interpretation, and trend analysis.
Elevate sophistication beyond descriptive reporting toward diagnostic insight.
Partner with data teams to ensure semantic consistency and metric integrity.
Lead end-to-end BI delivery lifecycle (intake → requirements → design → development → validation → deployment).
Ensure compliance with enterprise governance and documentation standards.
Drive migration from legacy reporting tools to modern BI platforms (e.g., Power BI).
Reduce manual reporting and spreadsheet dependency.
Balance execution speed with quality and scalability.
Manage and develop BI analysts (onshore and/or offshore).
Establish clear roles, expectations, and performance standards.
Conduct regular 1:1s and structured team forums.
Elevate team capabilities in: Data modeling Visualization best practices Executive storytelling Business acumen
Build a culture of accountability and early risk escalation.
Present analytics in concise, executive-ready formats.
Frame insights around impact (revenue, cost, risk, customer).
Raise issues proactively and clearly.
Influence decision-making through structured narrative and visualization.