Business Intelligence Analyst - Remote

Crossroads Treatment Centers•Greenville, SC

1d•Hybrid

About The Position

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients. Day in the Life of a Business Intelligence Analyst Collaboratively design, develop, and implement high-quality dashboards and analytical tools using available technology (e.g., SQL, R, Power BI, etc.); when appropriate and feasible, incorporate advanced analytical methods. Collaboratively design, develop, and implement data models for visualization and self-service consumption. Collaboratively enhance the enterprise-wide user experience through improvements to site/content user interfaces, training, support, & documentation. Collaboratively design, test, and implement improvements to BI processes & architecture. Contribute to the design and communication of best practices for BI processes and architecture across the organization. Translate technical and business needs; liaise between IT and business to optimize tensions/tradeoffs. Support senior stakeholders with effective communication on metrics, benchmarks, and KPIs, with a special focus on business performance and outcome modeling. Education and Experience requirements: 3+ years of experience in business/reporting analyst role required. Healthcare experience preferred. Bachelor's degree in Computer Science, Information Systems, Analytics, Mathematics, or other relevant subject matter, or equivalent in ongoing self-education or commensurate experience. The ideal candidate will possess outstanding interpersonal skills, will have demonstrated experience supporting key business decisions through detailed analytics, and will thrive in a culture that fosters corporate, professional, and personal growth mindsets. Proficiency in data visualization methodology and BI tools, such as Tableau and/or Power BI. Advanced-to-expert level use of Power BI preferred. Proficiency in data transformation and modeling methodology within database systems and architecture. Proficiency with SQL or other query languages. Familiarity/experience with Agile process. Project management skills preferred with strong focus on use case building, requirements creation, and milestone-driven delivery. Customer service focus backed by excellent verbal and written communication skills, with ability to present findings to higher-level personnel. Hours and Schedule This role operates Monday through Friday. The position is hybrid and will require that the candidate can come into the office in Greenville, SC for meetings as needed. Position Benefits Have a daily impact on many lives. Excellent training if you are new to this field. Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events. Opportunity to save lives everyday!

Requirements

3+ years of experience in business/reporting analyst role required.
Bachelor's degree in Computer Science, Information Systems, Analytics, Mathematics, or other relevant subject matter, or equivalent in ongoing self-education or commensurate experience.
Proficiency in data visualization methodology and BI tools, such as Tableau and/or Power BI.
Proficiency in data transformation and modeling methodology within database systems and architecture.
Proficiency with SQL or other query languages.
Familiarity/experience with Agile process.
Project management skills preferred with strong focus on use case building, requirements creation, and milestone-driven delivery.
Customer service focus backed by excellent verbal and written communication skills, with ability to present findings to higher-level personnel.

Nice To Haves

Healthcare experience preferred.
Advanced-to-expert level use of Power BI preferred.
Project management skills preferred with strong focus on use case building, requirements creation, and milestone-driven delivery.

Responsibilities

Collaboratively design, develop, and implement high-quality dashboards and analytical tools using available technology (e.g., SQL, R, Power BI, etc.); when appropriate and feasible, incorporate advanced analytical methods.
Collaboratively design, develop, and implement data models for visualization and self-service consumption.
Collaboratively enhance the enterprise-wide user experience through improvements to site/content user interfaces, training, support, & documentation.
Collaboratively design, test, and implement improvements to BI processes & architecture.
Contribute to the design and communication of best practices for BI processes and architecture across the organization.
Translate technical and business needs; liaise between IT and business to optimize tensions/tradeoffs.
Support senior stakeholders with effective communication on metrics, benchmarks, and KPIs, with a special focus on business performance and outcome modeling.